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11921
Aurora random reboots
I've had this desktop for 3 months now and couldn't be more happier with it if it wasn't for the problem that's mentioned in the title. The reboots are completely random, I sometimes get 2-3 a day or won't get a random reboot for a couple weeks. There's no BSOD when the random reboot happens. Event viewer says Kernel-Power Event 41.
I've tried numerous ways on trying to fix it:
I know it's not a overheating problem since i've been watching my CPU's and GPU's temps ever since I got the PC.
I've tried updating, disabling, and uninstalling the Realtek drivers but the problem still persists.
It also does the random reboots regardless if I set the power options to Balance or High Performance.
My PC is malware free and no problems were found during the memory tests.
I'm out of ideas on what to do. My OS is Win 7
Sajin1337
406 Posts
1
April 19th, 2010 19:00
1. Reseat your RAM.
2. Make sure your video card's power source is correctly connected...
* Power the PC off
* Open the case cover
* Look at the power supply cables going to the video card
* If your video card has two power supply connectors, they each must be coming from a separate power supply lead/bundle. One power supply lead/bundle cannot be split into two to power the video card. If they are, find an unused power supply lead/bundle and connect it to one of the video card power supply connectors
Area 51:
Single video card power supply leads -
P19 (2x4) and P21 (2x3)
Dual video card power supply leads -
P19 (2x4) and P21 (2x3) powering card 1
P17 (2x4) and P20 (2x3) powering card 2
Aurora:
Single video card power supply leads -
P16 (2x4) and P15 (2x3)
Nexc1127
13 Posts
0
April 20th, 2010 22:00
It seems 1 bundle from the power supply was being split onto both connecters on my gtx 295. I connected the unused bundle onto the other connecter.
Which bring me to another question, if the video card needs 2 seperate bundles from the power supply then why was it shipped with 1 bundle being split onto the card?
DELL-Chris M
Community Manager
Community Manager
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54.2K Posts
0
April 21st, 2010 06:00
Just a mistake at the factory. We notified them.
Aurora, Aurora R2
GTS240 9JDYJ
Single 2x3 connector P14
Dual 2x3 connector P14, 2x3 connector P15
GTX260 5X2CH
Single 2x3 connector P14
Dual 2x3 connector P14, 2x3 connector P15
GTX285 D810P
Single 2x3 connector P14, 2x3 connector P15
Dual 2x3 connector P14/P16, 2x3 connector P15/P17
CypressXT 2XTG4
Single 2x3 connector P14, 2x3 connector P15
Dual 2x3 connector P14/P16, 2x4 connector P15/P17
GTX295 T682N
Single 2x3 connector P14, 2x4 connector P15
Dual 2x3 connector P14/P16, 2x4 connector P15/P17
4870X2 W327J
Single 2x3 connector P14, 2x4 connector P15
Dual 2x3 connector P14/P16, 2x4 connector P15/P17
Nexc1127
13 Posts
0
April 21st, 2010 22:00
Well it seems my comp has been 100% stable ever since I connected a 2nd rail onto the card.
Thanks alot for the help.