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liwaans
1 Copper

Backlight Bleeding in my Alienware 17 R4

Light patches near the edges of the screen.

Alienware-Eimy

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11 Replies
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Moderator

Re: Backlight Bleeding in my Alienware 17 R4

Hi ‌,

Send me a private message with the service tag so I can assist you further.


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Alienware-Eimy
Dell | Alienware Technical Support
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FcoPerez
1 Nickel

Re: Backlight Bleeding in my Alienware 17 R4

Check my Post!

 

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liwaans
1 Copper

Re: Backlight Bleeding in my Alienware 17 R4

Thanks! I sent my laptop to Dell for repair. It just arrived today. I'll check and update.

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FcoPerez
1 Nickel

Re: Backlight Bleeding in my Alienware 17 R4

So same issue or not! Please let me know!

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liwaans
1 Copper

Re: Backlight Bleeding in my Alienware 17 R4

Yeah ! Same issue.

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FcoPerez
1 Nickel

Re: Backlight Bleeding in my Alienware 17 R4

I think is time that everyone that has purchase this machine, start calling Alienware\Dell and start complaining about the poor LCD Quality on their top of the line gaming notebook. This flaw is been there for too long, and they keep selling this unit without fixing the flaw.

 

They must extend the warranty on all this units, fix the design flaw, and replace or exchange when the flaw is fix. Not Depot, replacement!

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FcoPerez
1 Nickel

Re: Backlight Bleeding in my Alienware 17 R4

Just got my LCD replace today! They promise me a new part, they send a refurbish, and is worst that before. I am thinking of returning the unit and is the last Dell or Alienware machine I get!

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liwaans
1 Copper

Re: Backlight Bleeding in my Alienware 17 R4

Here's the review for mine:- They were supposed to replace my LCD panel and speakers but replaced only the former. I mentioned all the issues in the repair form and still they ignored.- I can still see the backlight bleed- A new problem has come up after the first repair. The Alien FX light for the 11th part (one on the right edge of the monitor) shows mixed colors for plain color settings- I've sent my laptop again for repair.Really disappointed with the service

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FcoPerez
1 Nickel

Re: Backlight Bleeding in my Alienware 17 R4

Look what they replace it with

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