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Black screen crash M17XR4

Hello, I've owned this PC for 18 months now, and a new issue appeared yesterday evening. I was playing CS:GO when my PC screen suddenly went black, and the only way to get my PC to work again was through restarting through the power button. Now I have cleaned the dust and re-applied thermal paste, I'm not sure what to do here.

My service tag is <Service tag removed per privacy policy>

Processor: Intel(R) Core(TM) i7-3740QM CPU @ 2.70GHz

VIdeo card: nVidia GeForce GTX 680M

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Alienware-Naomi
5 Tungsten

RE: Black screen crash M17XR4

Hi!

Run an ePSA diagnostic and an AlienAutopsy gaming test to check for hardware errors.

Make sure you have the latest BIOS A12 for Windows 7 and Windows 8 or A13 for Windows 8.1, and try a clean installation of the video driver as explained here.

Alienware-Naomi
Dell | Alienware Technical Support Alienware Arena
#IWork4Dell
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