username9999
1 Nickel

BlueScreen on a new x51 - I have no idea what this means and how to fix it - thanks.

Problem signature:
 Problem Event Name:   BlueScreen
 OS Version:   6.1.7601.2.1.0.768.3
 Locale ID:    4108

Additional information about the problem:
 BCCode:       116
 BCP1: FFFFFA80075CB4E0
 BCP2: FFFFF8800FE78AE4
 BCP3: FFFFFFFFC000009A
 BCP4: 0000000000000004
 OS Version:   6_1_7601
 Service Pack: 1_0
 Product:      768_1

Files that help describe the problem:
 C:\Windows\Minidump\033012-

12589-01.dmp
 C:\Users\me\AppData\Local\Temp\WER-37050-0.sysdata.xml
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13 Replies
solrac135
3 Zinc

Re: BlueScreen on a new x51 - I have no idea what this means and how to fix it - thanks.

@username9999

Apparently you been with your x51 since 20 days or so, did you installed  any new drivers or programs since?

Your dum file  seems to talk about system found a video problem.

Im not an expert on Dump files that's the reason i preferre using a program called WhoCrashes

Any way what video driver are you on now & are you on Bios02?

 X51/i7-3770GTX670 Phantom-The Shadowy Beast/ 8GB1600 MHz DDR3/ Intel SSD 160GB/ Momentus XT 500GB/Blu-Ray/Samsung Galaxy S3

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Mischiefs2000
1 Nickel

Re: BlueScreen on a new x51 - I have no idea what this means and how to fix it - thanks.

As near as I can tell that error means you own an X51 😞

Many of us are having this problem with our X51's. I have had 2 days without a crash after installing the Nvidia series 500 drivers directly from their site. the updated Dell driver did not help me.

There are a number of threads on this subject as well.

Good Luck...YMMV

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username9999
1 Nickel

Re: BlueScreen on a new x51 - I have no idea what this means and how to fix it - thanks.

BIOS Version String A01
ROM Size 6.00 MB
SMBIOS
Version 2.7

Video Card Chip Type GeForce GTX 555
Video Card Memory 1.00 GB
Video Card BIOS Version 70.24.43.0.1
Driver Provider NVIDIA
Driver Version 8.17.12.8566, 10-20-2011
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solrac135
3 Zinc

Re: BlueScreen on a new x51 - I have no idea what this means and how to fix it - thanks.

Hello @username9999

Try to update your video driver and your Bios and report back to see if that worked out for you

Nvidia  driver 295.73 WHQ  www.nvidia.com/.../win7-winvista-64bit-295.73-whql-driver.html

X51 Bios 02  www.dell.com/.../DriverFileFormats

Also ones everything is Ok  it wouldn't  be a bad idea to do windows update too 🙂

 X51/i7-3770GTX670 Phantom-The Shadowy Beast/ 8GB1600 MHz DDR3/ Intel SSD 160GB/ Momentus XT 500GB/Blu-Ray/Samsung Galaxy S3

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username9999
1 Nickel

Re: BlueScreen on a new x51 - I have no idea what this means and how to fix it - thanks.

Done will kep you up to date if it worked.

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Re: BlueScreen on a new x51 - I have no idea what this means and how to fix it - thanks.

Will the drivers directly from Nvidia work for the GTX555 ? In their SUPPORTED PRODUCTS tab there is no mention of GTX555 ?

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Mischiefs2000
1 Nickel

Re: BlueScreen on a new x51 - I have no idea what this means and how to fix it - thanks.

Yes, I installed them and the problem appears to have been fixed, at least for 3 days.

Nvidia drivers are designed to work with all of the products in a series, even if they are only sold as OEM.

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Re: BlueScreen on a new x51 - I have no idea what this means and how to fix it - thanks.

Hmmmm...interesting.

I had this same problem when I had the gtx 555 installed. I'm not insinuating this was the problem, whatsoever. I'm not sure what the 'root cause' even was but it happened a couple times on me, mostly when the X51 was just idle on a webpage. It would freeze, reboot itself to the BSOD - memory dumping - followed by a black screen mentioning that the internal drive was not recognized. I had to hard boot. After this happened twice, in the same day, I immediately uninstalled the gpu drivers and downloaded them from Nvidia, not the Dell site. The problem did go away. Funny thing is that I had used Alien Autopsy prior as someone else mentioned and haven't used it since...

Another mention is that I also had Windows Update issues at the same time. For some reason, a few of them wouldn't download and spat back error codes. Hope this helps.

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Re: BlueScreen on a new x51 - I have no idea what this means and how to fix it - thanks.

Note: A couple things I recommend. Download OCCT and HD Tune and run checks. This is what I did when I reinstalled the drivers. Although the BSOD went away, I decided to stress test. The gpu, my former gtx 555, spat back a failure in the temperature after roughly 10 minutes. This is the reason why I changed it out. The gtx 555 is a 150W card, but I really feel that's the threshold limit in the X51 to it's 330W PSU. I prefer something less 'consumage' ,stable and recommend the 7850.

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