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Mersen
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Bluetooth reinstall error: L2CAP Interface Failed

I recently reinstalled my Alienware m15x. Unfortunately Bluetooth drivers did not come with the reinstall disc so I found drivers here:

http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/alienware-m15x?driverId=YKMX4&osCode=WV64&fileId=2935003823&languageCode=en&categoryId=NI

There were several failures during installation.

3051.Error.png

I tried to uninstall and reinstall the drivers but receive the same errors twice.

When trying to pair it with two iPhone 5's, my pc detects the phones but the phones don't detect the pc. My phone does detect and connect to other Bluetooth computers and devices.

Also I am running Windows 7, I am not under warranty, and Bluetooth did work before the reinstall.

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5 Replies

Re: Bluetooth reinstall error: L2CAP Interface Failed

Hi Mersen,

I appreciate the time taken to provide a detailed description. I suggest you to install the Windows 7 drivers for the wireless card. The link provided by you contains the drivers for Windows Vista. Please download and install the Windows 7 drivers from the following link:
http://dell.to/161bYJG

Please let me know if you need further assistance.

Thanks and Regards,
Rajath N
Dell Social Media and Community Professional
Order Status : http://dell.to/1fgKSTr
Download Drivers : http://dell.to/1hcxG98

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Mersen
1 Copper

Re: Bluetooth reinstall error: L2CAP Interface Failed

I installed the version in the link and received the following failure:

6114.Error.png

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Re: Bluetooth reinstall error: L2CAP Interface Failed

Hi Mersen,

Thank you for your reply and for providing an update on the status. I suggest you to try the steps provided by Rick and check if it fixes the issue:
http://dell.to/13uOyQV

Please let me know about your findings.

Thanks and Regards,
Rajath N
Dell Social Media and Community Professional
Order Status : http://dell.to/1fgKSTr
Download Drivers : http://dell.to/1hcxG98

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Mersen
1 Copper

Re: Bluetooth reinstall error: L2CAP Interface Failed

Thanks for your help! The previous link didn't help, but Bluetooth devices will connect after several attempts and a couple of restarts.

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Re: Bluetooth reinstall error: L2CAP Interface Failed

Hi Mersen,

Thank you for your reply and for providing an update on the status. I suggest you to install the drivers in the correct order provided in the link below as this issue could be related to a missing driver:
http://dell.to/X1IKGu

Please let me know if you need further assistance.

Thanks and Regards,
Rajath N
Dell Social Media and Community Professional
Order Status : http://dell.to/1fgKSTr
Download Drivers : http://dell.to/1hcxG98

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