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Paul pabustan
1 Nickel

Boot stuck

I have a problem my alienware15 stuck on alienware logo and it kept doing it again ang again endless boot stuck on the logo and it only says there f2 and f12. Please help.

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4 Replies

RE: Boot stuck

Hello, 

For us to better assist you, please confirm which Windows Operating System you are running with your Alienware 15. Also, try running an ePSA/Diagnostics test on the system. Click here to view an article from Dell that explains how to run this test. Let us know if you receive any error codes.  

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Alienware-Rodrigo
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
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Paul pabustan
1 Nickel

RE: Boot stuck

Yes, i upgraded my os to win 10 from win 8.1 .

And so i want my computer clean as new so i reset the computer "recovery" then the issue started to happen. I dont know if i need to clean install again. But where can i get my windows 10 or download the original that was reserved for my computer. Please help.

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Paul pabustan
1 Nickel

RE: Boot stuck

And i already run the diagnostic test. Everything is working its not a computer part issue.

Please help. I think it just need a os clean install but i don't know how to do it. Cause aw 15 has no cd drive. I'd like to try the usb but i don't know how and where to get my os backup.

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RE: Boot stuck

Hi, 

Look for an application in your computer called Alien Respawn. With Alien Respawn, you can restore your system to factory settings. Click here to view a Dell article that explains how to do this. 

Alienware Arena

Alienware-Rodrigo
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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