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Re: 'COM Surrogate is not responding' Alienware M17X-R4 (Tag removed)

Why can't I provide my service code, technical support and customer care always ask for it anyway. I was under the impression that information is helpful to resolve problems.
* Because this is a public post. You do not want your private information out here. A bad person could grab your service tag and say it was theirs and try to move the ownership of the tag to themself.

Chris M, thanks for your reply do you mean to say that perhaps your* image was corrupt? If so, this is happening with all images not just one. None of my pictures in my documents, or from an external drive will view correctly without the error.
* Correct. I meant the image we loaded on your system.

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