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Last reply by 01-05-2018 Solved
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47121

CPU Stuck at Low Speed (75-78 Mhz)

Hello, I am using an Alienware 15 laptop that is about two and a half years old, and it is having a very odd problem. It's taken me a lot of time to pinpoint what is wrong with this but the other day I finally pinpointed something, and I've been unable to find a solution to it. For awhile now my computer has been slow at a few things, primarily games. Games that used to run just fine are now extremely sluggish, which of course is unacceptable for a system meant for playing games. After a lot of trial and error and running checks and diagnostics that all came back just fine, I finally noticed that, even though I have everything on the highest performance setting and everything along those lines, the cpu refuses to go faster than 78Mhz even though the computer knows it can go up to 2.9Ghz, and the usage percentage never goes beyond around 27%, in fact it flatlines there if put under stress. The only thing I've managed to make have any effect on it is disabling SpeedStep in the BiOS, which made it go up to exactly 80Mhz, and also made 80Mhz the maximum instead of 2.9Ghz, which obviously does not much at all to fix the problem, heh. The only other problem with the computer is that the battery has conked out, but looking that up, having no battery power should do nothing to affect the computer's performance.

So, anyway, I am stumped on this and have no idea how to go about fixing this, so any help is very much appreciated!

Solution (1)

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47013

Ok, that's the issue then. The system is not receiving enough power and the AC Adapter needs to be replaced. 

If the system is under warranty, you can send me a private message with the service tag so I can assist you with the replacement. 


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Replies (6)
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47013

Hi ‌,

Enter the BIOS and check the AC Adapter type, let me know if it says unknown. 


Alienware Arena Alienware-Eimy
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I no longer work the Forum. If you need extra assistance visit: @AlienwareTech

47013

I just checked the BiOS and it does indeed say "unknown" under AC Adapter Type.

47014

Ok, that's the issue then. The system is not receiving enough power and the AC Adapter needs to be replaced. 

If the system is under warranty, you can send me a private message with the service tag so I can assist you with the replacement. 


Alienware Arena Alienware-Eimy
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I no longer work the Forum. If you need extra assistance visit: @AlienwareTech

47013

Ah I see, thank you! Unfortunately, the system is a bit too old to be under warranty--but we have a replacement AC adapter ordered, so when that gets here I'll let you know if that solves the issue!

47012

Alright, the AC adapter arrived today and it fixed all the problems immediately! The computer (and battery) is as good as new! Thanks so much for the help!

47013

You're very welcome!


Alienware Arena Alienware-Eimy
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I no longer work the Forum. If you need extra assistance visit: @AlienwareTech

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