Marci_91
1 Copper

Re: Cannot install command center

I have the same problem with my Aurora R6, I reinstalled Windows and can't get the command center running, it says: Installation package not compatible with this platform.

can anyone help? Alienware-Rodrigo

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Moderator
Moderator

Re: Cannot install command center

Hi @Marci_91,

Send me a private message with the service tag so I can assist you further. 


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Alienware-Eimy
Dell | Alienware Technical Support
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Not applicable

Re: Cannot install command center

I have the same problem. Installation package not compatible with this platform. Alienware 17 R2 with windows 10. 

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Moderator
Moderator

Re: Cannot install command center

Hi pawelrzezniczak‌,

Make sure the BIOS is up to date and use this version of the command center: Command Center 4.0 for Notebooks Driver Details | Dell US  


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Alienware-Eimy
Dell | Alienware Technical Support
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AndyRym
1 Copper

Re: Cannot install command center

Morning, I can't find the correct Alien Command Centre install file for this R6. I have the service tag if you need it? It is a new R6. Does anyone know where I might find the correct version for Win 10 64 bit? Regards.

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Highlighted
AndyRym
1 Copper

Re: Cannot install command center

Just found the correct version FYI. It was released on October 17th and works very well. Version 4.6.2.0 W10 Setup YJCCD ZPE. Enjoy!

luckeydogg
1 Copper

Re: Cannot install command center

I'm having a very SIMILAR issue.  I go through the uninstall directions Dell/Alienware suggests & reinstall...  I get error messages EVERY time.  Please help.

I have the 

Alienware 17 R3 

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Moderator
Moderator

Re: Cannot install command center

Hi ‌,

What's the error message?


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Alienware-Eimy
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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luckeydogg
1 Copper

Re: Cannot install command center

So I was in the process of making a video to show you what happens & for some weird reason (after 30+ times in the past) IT WORKED!  It's working now & I dont know why.  Thanks anyways!

othgood1
1 Copper

Re: Cannot install command center

I can't get Command Center to install either. Tried uninstalling and made sure the BIOS had my service tag. The error tells me that the installation package is not compatible with this platform. Alienware Area 51 R2 running Windows 10 64

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