I just installed windows 7 64bit on my Alienware R3, I installed the command center from the resource cd, but when I launch it I get an error message saying :
"Object reference not set to an instance of an object"
Nothing works, the thermal controls, AlienFX or any of the software in the Alienware folder in my start menu. I read on Dell's forum, that if you install this from the resource disc, it messes stuff up? I cant believe it would do this, any help would be great! My fans are constant on around the medium speed or so, and all the lights on my case are off.
Here is a screenshot of the error message I get when I either try to launch command center OR on every computer restart, this pops up..
Before installing Win again had you previously updated the command center to the newest version? If you did that is your problem. You should have checked this out on the main page of this forum. en.community.dell.com/.../19339913.aspx
You may have just fried one of your boards.
DELL XPS 12, also Alienware Area 51 ALX, BIOS A11, Intel I7 990x 3.46GHz, 12 gigs mem, Duel 2TB Seagate HD, Wireless Card, BluRay Writer, CD/DVD Writer, Dual ATI Rad 6870's, Liq. Cooling, Built in Sound,Windows7
Hey there, I did update it to the current version prior to re installing. You'd think their own software would not cause hardware to fail, its amazing to me Dell hasn't figured it out yet. Im going to contact customer support i guess, see if they will replace my board. Thanks for your help bigdog.
Customer support said, because I reinstalled my OS without telling them first, my warranty is void and they need to charge me $129.00 to even discuss the problem on the phone.. Thanks Dell you guys are so awesome!! So where do go from here, any suggestions?
It has been covered before ... that doesn't in-validate your warranty.
Please search the forum for Command Center and MIO-Board fix tips (I've already typed it in to many times).
Reinstalling an OS without telling them is grounds for a warranty void now? Its funny because every time I call them for tech support after countless benchmark tests, there go to move is telling you to reinstall your OS. Makes you wonder if any of these people even have a computer backround of any kind.
yea well this dont fry the board it just corrupts its software apparently there is fixes on the net but reinstalling dosent void warranty ..... making sw that does this is chaos and in all honesty the customer should have a warnign on the system in big bold letters stating this prior to removeing from box .... anyway call back and get a manager or see if Chris here from dell will help out
Alienware X51 R3
M18X R2 🙂 (again)
Inspiron 11 Flip , Studio 1535 ,Inspiron 6400
M18X R2, M17X R2 ,M17X R1, XPS M1730 & M1530, Inspiron 17R
I answer questions here, but