Correct TS Phone Number?

I purchased the Premium Package with my system.  What's the correct phone number for TS?  I've been using the one in the owner's manual: (800) 254-3692, but it's not 24x7 and the help has been pretty variable.

Alienware Area-51 X58

Bios A10

Intel Core i7 Extreme 990X @ 3.47 MHz

Boot Drive 1.5Tb

2nd  drive 2x1.5Tb Raid 1

3rd Drive 2x2Tb Raid 1

4th Drive 1.5Tb

Command Center

Windows 7 Ultimate Professional, SP1

NVIDIA GeForce GTX 580

BH30N Blu-Ray burner/DH-24ABS CD/DVD player

24.0” Dell U2410 UltraSharp™ Full HD Monitor

23.0” Alienware AW2310 OptX™ Full HD Gaming Monitor, 3D capable

NVIDIA 3D Vision

Creative Labs X-Fi Titanium series

USB: keyboard and Mouse, printers, webcam, hard drives,...

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2 Replies
6 Thallium

Re: Correct TS Phone Number?

Not sure about Premium Package benefits, but yes, that is the right number. Or, the direct TS line is toll-free: 866-287-6727

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3 Zinc

Re: Correct TS Phone Number?

I believe the Premium Package contains the North American based support, which is My Tech Team, if I am correct. If you call the support number you listed, enter 7287226 when it asks for an extension number. That will get you directly to My Tech Team. They usually answer the phone very fast and are always available.

Alienware Aurora R4
Intel Core i7 3930K
16GB 2133MHz Corsair Dominator GT
3GB AMD Radeon HD 7970
SoundBlaster Recon3D Fatal1ty
Killer 2100 NIC
512GB Crucial M4 SSD
19-in-1 Media Card Reader
Blu-ray Disc Combo / DVDRW
W7 Ultimate x64
23" Samsung S23A750D 1080P 120Hz

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