Alienware General - Read Only

Last reply by 01-30-2010 Unsolved
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Delays...

So i ordered my area-51 on oct 23, prpopsed delivery date of 11/30 ( 5 weeks).  delay 1, no email no phone call... it was delayed 1 week 12/7.  I called and was given no reason or appology as to why it takes 6 weeks to build a cookie cutter computer.  i had no upgraded parts. i only added a monitor and the WoW install.  Delay 2 no email, no phone call delayed to 12/14.  (happened today)  I called and complained, they "expedited my order" and still gave me no reason why it takes 7 weeks to build a computer.  I would think that Dell/Alienware would WANT my $2,500, and if it gets delayed again ill take my money to HP/VooDoo.  Just had to get that out there.

Replies (258)
948

The reason they won't do this is that their stuff is assembled in Malaysia.

If this is true then the assembly plant in Malaysia is probably overloaded come round X'mas.

I've read the part where Dell had shut down so many production facilities it's a shame, when US people can't order what used to be US built PCs.

The lesson here is don't buy Dell unless you want some training in doing the merry go round of clueless "Customer Care Centres" and also the equally clueless Tech Support lines.

When I called the "special" XPS support lines here which is now handling Alienware, the poor tech was reading straight from the manual.

I could probably do a 100x better job, having completely disassembled a XPS 710 and fully upgraded it to a XPS 720!

948

The reason they won't do this is that their stuff is assembled in Malaysia.

If that is the case, then that would explain a lot. However it doesn't explain people with months of delays, and it also doesn't explain why someone's PC was shipped before someone else (like what happened to me, and others).

I just hope two things:

1) We get a answer soon on why all the delays.

2) We all get our AW before Christmas of this year (notice I say this year...).

 

EDIT: Looks like they are having issues with the new Zino HDs as well...

http://en.community.dell.com/blogs/direct2dell/archive/2009/12/07/issues-with-some-zino-hd-orders.aspx

 

 

2 Bronze
2 Bronze
948

same problem here (Europe)

order; 11/09

estimated data delivery: 01/12/2010

Alienware aurora (not alx); ati 5870

No answer, no solutions. No information. only wait, wait, wait....

I hope the computer was here before Christmas. good luck to everybody.

948

Well, since i started this thread i might as well update everyone.  I got my New Delay today, i guess i get mine on Wednesday mornings....delayed till 12/21/09 ( at least it is still this year.... all though not for much longer)  They cant tell me why, they cant tell me what, and they wont give me the # of manufacturing.( cause i guess it is isn Maylasia)  Now i ordered a laptop for my wife a couple of years ago and got it in like 2 weeks....

Customer Care told me yesterday that i would have a shipping/tracking # today and now i got another Delay... i ordered this thing in OCT, the 23rd to be exact.  what part could you POSSIBLY be out of for 2 months.... expecally since i didnt do any upgrades its jsut a regual non -alx area-51.  I just added a monitor, keyboard and mouse and the WoW install....

I really think i might build a Guitar from Warmouth.com instead of getting this computer...PS. check out the body im thinking of getting. haha

 http://www.warmoth.com/Showcase/ShowcaseItem.aspx?Body=2&Shape=3&Path=Body,LP&i=LPP10

948

Well, since i started this thread i might as well update everyone.  I got my New Delay today, i guess i get mine on Wednesday mornings....delayed till 12/21/09 ( at least it is still this year.... all though not for much longer)  They cant tell me why, they cant tell me what, and they wont give me the # of manufacturing.( cause i guess it is isn Maylasia)  Now i ordered a laptop for my wife a couple of years ago and got it in like 2 weeks....

 

Customer Care told me yesterday that i would have a shipping/tracking # today and now i got another Delay... i ordered this thing in OCT, the 23rd to be exact.  what part could you POSSIBLY be out of for 2 months.... expecally since i didnt do any upgrades its jsut a regual non -alx area-51.  I just added a monitor, keyboard and mouse and the WoW install....

 

I really think i might build a Guitar from Warmouth.com instead of getting this computer...PS. check out the body im thinking of getting. haha

 

 http://www.warmoth.com/Showcase/ShowcaseItem.aspx?Body=2&Shape=3&Path=Body,LP&i=LPP10

In short, this is just sad :( Granted we are possibly on the few that had issues, but as usual the question is why...why us...what component???

PS: I like the look of the guitar, but it appears really dark. It could be just me though.

Anonymous
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948

So, one of the dell rep called me today to update me on the status. He said, it takes a month to build an Alienware system. Eh?


"But rest assure you will receive the system in no time"

948

I'm sure there are geographic reasons why an Alienware would take more time than others...but I ordered my 51 ALX with dual Nvidia cards on November 11th and the estimated delivery date was December 21st.  It arrived December 3rd without any warning....my on-line status never changed beyond "shipped".  In fact, it still says that.

The box was a little beat up but the beast works beautifully....aside from the command centre thermal fan issue that has been fixed for now.

I live in Toronto...where do these rigs come from (in North America)? 

This was a rare case of me being teed-off at Dell because I had no warning that the delivery was about to happen.  I expected delivery in late December and it was at my door weeks before.  Thankfully I live in a condo where the front desk signed for the 90 pound  box and called me later in the afternoon out of the blue.

Again, I'm not complaining about the early delivery...it just seems that Dell has some major work to do with it's vaunted online order system.

948

I'm sure there are geographic reasons why an Alienware would take more time than others...but I ordered my 51 ALX with dual Nvidia cards on November 11th and the estimated delivery date was December 21st.  It arrived December 3rd without any warning....my on-line status never changed beyond "shipped".  In fact, it still says that.

 

The box was a little beat up but the beast works beautifully....aside from the command centre thermal fan issue that has been fixed for now.

 

I live in Toronto...where do these rigs come from (in North America)? 

 

This was a rare case of me being teed-off at Dell because I had no warning that the delivery was about to happen.  I expected delivery in late December and it was at my door weeks before.  Thankfully I live in a condo where the front desk signed for the 90 pound  box and called me later in the afternoon out of the blue.

 

Again, I'm not complaining about the early delivery...it just seems that Dell has some major work to do with it's vaunted online order system.

This is weird because just like you I know a person who placed their order on Monday for an Aurora w/ a 5870 last Monday and he recvd an email that is shipped on Wed and he got the system today in the mail. Some people just seem to get them early while others are waiting for who knows what.

I would cancel and reorder maybe.

 

930

Amazingly, back in Singapore, my order has been conveniently pushed back by one month. Anyway, i am not going to wait for it. I will be cancelling my order. For your guys who are still waiting, pls do file a complain to your local authority. I am doing so to the consumer association. Protect our rights, and not let Dell abuse us. The whole experience has been ridiculous.  (For those in Singapore, under CASE, you can file a complain if the delivery cannot be fulfilled within 30 days). Just cancel all orders..

929

I'm confused, you say the status never moved beyond 'shipped' and you had no idea it was coming?  Wouldn't shipped imply that it was....shipped?  Or do you mean it never moved TO shipped?

 

I'm sure there are geographic reasons why an Alienware would take more time than others...but I ordered my 51 ALX with dual Nvidia cards on November 11th and the estimated delivery date was December 21st.  It arrived December 3rd without any warning....my on-line status never changed beyond "shipped".  In fact, it still says that.

 

The box was a little beat up but the beast works beautifully....aside from the command centre thermal fan issue that has been fixed for now.

 

I live in Toronto...where do these rigs come from (in North America)? 

 

This was a rare case of me being teed-off at Dell because I had no warning that the delivery was about to happen.  I expected delivery in late December and it was at my door weeks before.  Thankfully I live in a condo where the front desk signed for the 90 pound  box and called me later in the afternoon out of the blue.

 

Again, I'm not complaining about the early delivery...it just seems that Dell has some major work to do with it's vaunted online order system.

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