DNFHeartwork95
1 Copper

Delivery date keeps slipping...

I ordered my Aurora r-3 July 12th and have since seen the delivery date slip from its original estimated due date of 7/22/11 to 7/29/11 and now finally to 8/511. I just wanted to ask some of you if this is normal occurrence if the parts are on back order? I've tried speaking with Dell customer service, but nobody can ever give me a clear cut answer. It's really frustrating and disappointing. If I don't recieve my computer by the latest  estimated date, I'm going to just cancel my order. Anyone else have any similar stories? I would like to hear them.

0 Kudos
11 Replies
morblore
5 Rhenium

Re: Delivery date keeps slipping...

Dell doesn't stock parts. They bring them in as needed so sometimes they run out. Chances are they are needing a single part..last I heard they had run out of gtx 580 cards.

Just gotta hang in there and wait for them to get whatever part it is. If you call them they can tell you what they are missing.

Sometimes you can get a discount,Dell gift card and whatnot if you call and complain. Try that 🙂

__________________________________________________________________________________________

Area-51 Cosmic Black/Windows 8 64-bit Pro/BIOS A11
Intel Core i7-980x Extreme Edition @ 4.0 ghz/Intel 160gb X-25M SSD Raid-0
6GB Corsair Dominator GT 1866 DDR3/PNY GeForce GTX 680 SLI/ATI TV Wonder

 

0 Kudos
DNFHeartwork95
1 Copper

Re: Delivery date keeps slipping...

Oh I def will! Thanks! I'm also just assuming they have my items on back order. Its the only logical thing to think. No rep that I spoke to could even give me an answer lol.

0 Kudos
CrashBona
1 Copper

Re: Delivery date keeps slipping...

Same problem here, delivery date was 7/28, i received an email saying it was delayed and that i would get another email 5 business days later if not shipped, date changed to N/A, called them, only thing they could tell me was that the new date was 8/2.

I hope it will ship soon. 🙂

0 Kudos
Bauger
1 Copper

Re: Delivery date keeps slipping...

Same here. Delivery date was 7/29 and then changed to 8/8 and then they cancelled it:

"We had to cancel your order due to a Dell operations request. Due to system error the original order did not quoted correctly. Therefore, we had to cancel your previous order and resubmit the order keeping the same configuration you ordered originally"

What does that even mean?

0 Kudos
gusibon
1 Copper

Re: Delivery date keeps slipping...

It means you got lucky. You should cancel your order. Build your or own system or have someone build it for you for way less money. I can't believe people are still ordering the R3 with all of it known problems. I had one with nothing but problems, luckily I was refunded my money.

0 Kudos
ironman12
1 Copper

Re: Delivery date keeps slipping...

Happening with my M14x right now I hate it.

0 Kudos
EddyEdward
1 Copper

Re: Delivery date keeps slipping...

I believe all of you guys are from US right? That's kinda strange people these problems never happen in SEA region, or rather I have yet to hear one of them happen.

All the Alienware(s) are always in-stock over here and people always get theirs before their EDD.

--------------------------------------------------------------------------------------

Intel Core i7-2630QM processor

8GB 1600MHz DDR3 SDRAM

1.5GB DDR3 NVIDIA GeForce GT 555M

Stealth Black with Soft Touch Finish 14"(35.6cm) WLED HD+(900p)

--------------------------------------------------------------------------------------

0 Kudos
CrashBona
1 Copper

Re: Delivery date keeps slipping...

I'm from Canada, but my computer will ship from somewhere in the US, so i guess the delay is probably for the same reason as the other guys.

0 Kudos
Silverback1138
1 Copper

Re: Delivery date keeps slipping...

Lame!  I ordered tha M11x on Friday and currrently it's showing for 8/19 and I was hoping to get it before PAX starts.  Hope they resolved this issue by now.

0 Kudos