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5 Posts
0
545946
Error on boot: Alienware AlienFX Controller
I have an M17x R4 and this is the error I am getting on every boot. Running Win 7 Ultimate SP1.
System.Runtime.InteropServices.COMException (0x80010002): Call was canceled by the message filter. (Exception from HRESULT: 0x80010002 (RPC_E_CALL_CANCELED))
at System.Management.ThreadDispatch.Start()
at System.Management.ManagementScope.Initialize()
at System.Management.ManagementEventWatcher.Initialize()
at System.Management.ManagementEventWatcher.Start()
at AlienLabs.AlienFX.DeviceDiscovery.Classes.DeviceWatcherClass.StartHidDeviceInsertedWatcher()
at AlienLabs.AlienFX.DeviceDiscovery.Classes.DeviceWatcherClass.Start()
at AlienLabs.AlienFX.DeviceDiscovery.Classes.AlienFXDeviceDiscoveryService.RegisterForDevicesEvents()
at AlienLabs.AlienFX.DeviceDiscovery.ObjectFactory.NewAlienFXDeviceDiscovery()
at AlienLabs.AlienFX.Tools.Classes.ObjectFactory.get_DiscoveryService()
at AlienLabs.AlienFX.Tools.Classes.ObjectFactory.NewAlienFXDeviceRepository()
at AlienLabs.AlienFX.Tools.Classes.ObjectFactory.get_AlienFXDeviceRepository()
at AlienLabs.AlienFX.Controller.LightsZoneController..ctor()
at AlienLabs.AlienFX.Controller.ControllerMainForm.initializeLightController()
at AlienLabs.AlienFX.Controller.ControllerMainForm..ctor()
at AlienLabs.AlienFX.Controller.Program.Main(String[] args)
MythosZero13
5 Posts
0
September 23rd, 2013 01:00
HI I had the same issue as you did, now am well computer literate so when this issues began on my computer I did everything from scanning it for viruses, pre boot diagnoses, memory scan, hardware scan, I did everything and I do mean everything. now after everything came back clean I decided to call AlienWare Tech support. Now I have to say they have the best costumer support they were patient and even got there manager involve to solve the issues on my laptop, sadly I do have to say that after trying everything on my side and their side there were only three choices left 1. reinstall windows7 completely 2. use alienware respawn to reset computer to its original factory settings and programing. 3. do a system restore to the most working restore point. so which one should you use well I did a complete system reset to factory setting and programing. also before you do this make sure you back up all your important information on an external hard drive. CONGRATUALTIONS you fix your computer but wait your still not don. yea I know it suck but this is the most important step on finalizing that your laptop is fix. ok now you have to put all your updates back into your computer now before you update anything you have to change you update settings to never update and download after you do that you will have to manually update you computer yes it a little more work but you will see why you should do this. open up windows updates and check for updates after you do that you will get a load of updates, DO NOT AND I DO MEAN DO NOT TRY TO UPLOAD ALL THE UPDATES AT ONE OK doing so will bring back the issue with the alinware alienfx controller and you will get that error (0x80010002). Also click on the important updates so you can see the entire list you may notice that a few do not have the check mark leave then alone. once you ur looking at the list also uncheck the update that is for the internet ok it should be the second update on the list. ok now you have to search for a few more that are check but you want to uncheck them ok. look for the update that has this code in parenthesis (KB2835361), (KB2849470) ok after you have found this two more updates and uncheck them click on optional updates and make sure that all updates are uncheck. ok you should be only installing about 60 to 57 updates on your computer. now once you have install the updates and restarted your computer you will have to shut it down and then restart it from a complete shutdown. now that you have turn on you r computer again go to your updates and go to view history update this allow you check that all your updates successfully installed. if you do see tha and update failed to install write the code down so you can look for it and uninstall it. if all updates were successful go back and finish all the other updates but the will have to be done one at a time which means you can only install one update at a time also make sure that after every update you completely shutdown your computer and then turn it back on this will allow you to see if the issue came back. if the issue does come back after any update then that means that which ever update you install before the issue appear is the one that is causing the issues in you computer. but if there is no issues then continue with the updates until they are all done. now if all is successful than you shouldn't have anymore issues with alienfx. also I do recommend check for updates at least twice or or three days in a week because you want to install your updates one at a time that way you don't keep getting the same issue with the alienfx and checking for updates at least two days or three days helps with not having to load a lot of updates and makes it easier to install updates one by one. well I hope this helped.
Verena Hodge
8 Posts
0
September 23rd, 2013 13:00
OK, I have a question for Dell. On my M14xR4 I flashed to the current BIOS listed on my drivers page, A12, uninstalled ACC and MSE, and it's working fine. My husband has a M14xR1 laptop we bought in 2011. I asked him if he was having any trouble with it, and he said no. But I had to pop on the other night for something, and noticed the connect icon was saying disconnected, even though it was connected just fine on wireless. My husband wouldn't consider this a problem, he doesn't tell me he's having problems unless the computer is completely unusable after multiple reboots, lol--so for all I know, it's been that way for months--but it's probably the new bug. Doesn't seem to have any performance issues, no error messages, just the icon. I uninstalled ACC and MSE to see if it would fix the icon, no change. I checked his drivers page, nothing if you sort by service tag, but if I remove the sort, there's an urgent update to A08. So I flashed his BIOS to A08. No change, the icon still says disconnected. So, now, my question, A08 is really the highest I can go with the BIOS on his machine? I'm assuming it is, due to it being only an R1, and that's the highest listed on it's download page, but I wanted to check.
Dylanr4
1 Message
0
September 23rd, 2013 16:00
I Also have an M17xR4 I have been having this same issue and error message since 9/15/2013.
I have restored my system several times and the same updates I get rid of keep updating every time I restart my computer. I don't know what is wrong exactly but today I restored my system back to 9/13 and was finally able to remove command center. all the issues with my wireless, program editing, and spyware protection are gone and I still have my custom light settings. I plan on leaving command center uninstalled until this problem is fixed, I rarely ever change the settings so this isn't a problem for me.
MythosZero13
5 Posts
1
September 23rd, 2013 17:00
HI I had the same issue as you did, now am well computer literate so when this issues began on my computer I did everything from scanning it for viruses, pre boot diagnoses, memory scan, hardware scan, I did everything and I do mean everything. now after everything came back clean I decided to call AlienWare Tech support. Now I have to say they have the best costumer support they were patient and even got there manager involve to solve the issues on my laptop, sadly I do have to say that after trying everything on my side and their side there were only three choices left 1. reinstall windows7 completely 2. use alienware respawn to reset computer to its original factory settings and programing. 3. do a system restore to the most working restore point. so which one should you use well I did a complete system reset to factory setting and programing. also before you do this make sure you back up all your important information on an external hard drive. CONGRATUALTIONS you fix your computer but wait your still not don. yea I know it suck but this is the most important step on finalizing that your laptop is fix. ok now you have to put all your updates back into your computer now before you update anything you have to change you update settings to never update and download after you do that you will have to manually update you computer yes it a little more work but you will see why you should do this. open up windows updates and check for updates after you do that you will get a load of updates, DO NOT AND I DO MEAN DO NOT TRY TO UPLOAD ALL THE UPDATES AT ONE OK doing so will bring back the issue with the alinware alienfx controller and you will get that error (0x80010002). Also click on the important updates so you can see the entire list you may notice that a few do not have the check mark leave then alone. once you ur looking at the list also uncheck the update that is for the internet ok it should be the second update on the list. ok now you have to search for a few more that are check but you want to uncheck them ok. look for the update that has this code in parenthesis (KB2835361), (KB2849470) ok after you have found this two more updates and uncheck them click on optional updates and make sure that all updates are uncheck. ok you should be only installing about 60 to 57 updates on your computer. now once you have install the updates and restarted your computer you will have to shut it down and then restart it from a complete shutdown. now that you have turn on you r computer again go to your updates and go to view history update this allow you check that all your updates successfully installed. if you do see tha and update failed to install write the code down so you can look for it and uninstall it. if all updates were successful go back and finish all the other updates but the will have to be done one at a time which means you can only install one update at a time also make sure that after every update you completely shutdown your computer and then turn it back on this will allow you to see if the issue came back. if the issue does come back after any update then that means that which ever update you install before the issue appear is the one that is causing the issues in you computer. but if there is no issues then continue with the updates until they are all done. now if all is successful than you shouldn't have anymore issues with alienfx. also I do recommend check for updates at least twice or or three days in a week because you want to install your updates one at a time that way you don't keep getting the same issue with the alienfx and checking for updates at least two days or three days helps with not having to load a lot of updates and makes it easier to install updates one by one. well I hope this helped. Please message me with a direct message if you have more questions
apgovea
1 Message
0
September 23rd, 2013 21:00
go to Microsoft and download net frame work 4.5
Odon
19 Posts
0
September 24th, 2013 17:00
I d/l the latest 4.5 .net, downloadded updates to it, and removed command center and alieware HUD, and still have the problem (first manifests itself by the "hanging" of my wireless tray icon).
Have you guys (DELL) not been able to reproduce this problem and research a fix?
This is only happening on my alienware x18mr2, all my other machines are fine with the same updates. The only diff is they aren't alienware :(
MythosZero13
5 Posts
0
September 24th, 2013 18:00
See my earlier post.
Odon
19 Posts
1
September 24th, 2013 18:00
Thanks for your repost. I read it earlier, and it does not help me. What I and many of us need is an answer from DELL on why this issue has surfaced and why no solution to correct the issue by DELL has been posted yet.
Hypermicrobe
8 Posts
0
September 24th, 2013 19:00
Mythoszero13... stop posting the same thing over and over. No one wants to read a huge paragraph with no breaks or grammar.
Odon
19 Posts
0
September 24th, 2013 19:00
Still trying to find a solution though. When I try to flash to A11 BIOS I get this message:
Tesla1856
8 Wizard
8 Wizard
•
17K Posts
0
September 24th, 2013 23:00
When AWCC is UN-INSTALLED (and PC rebooted to clean up) ... see if "Alienware Fusion Service" is still on the machine and loading/running.
Nevergone_Sc
2 Posts
0
September 24th, 2013 23:00
I have seen that people said it is definitely the AWCC issues. But what makes me confusing is even after I uninstalled the AWCC, the problem still exists. (Try install .NET 4.5 and reinstall AWCC already)
WorldEater
3 Posts
1
September 25th, 2013 00:00
Deleted MSE, everything seems to be running great. Hope this helps those who can't find a fix with those mentioned prior to mine.
WorldEater
3 Posts
0
September 25th, 2013 00:00
Own a m17x r4, same problem as everybody. Things turn to normal after waiting apporx 20 mins. The exclusion thing didn't work for me. I'll try to delete mse for good. Hope it works this time.
sheriffdude
22 Posts
0
September 25th, 2013 11:00
turn off updates