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Error while launching
Hey
I have got an alienware m17x which is around 3 years old. I have been running windows 10 for a while and things seemed to be working well. Then when i tried to turn on the computer it got a BSOD. I can't get into windows itself. The error code is 0x0000034. Any help would be much appreciated.
Thanks in advance
Sorry about my bad english, it's not my first language.
Alienware - Rodrigo
7 Technologist
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January 28th, 2016 11:00
Hi,
Unfortunately, according to the policy document, the M17x series will not be supported on Windows 10. Some users have successfully installed Windows 10 on these non-supported systems. But they did all the driver investigation (example = installing 7/8/8.1 drivers) to force it to work. Dell does not have the resources to do this on non-supported systems.
MrLoe5
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January 28th, 2016 13:00
Okay, so how do i reset my opperating system without the windows disk? When i bought the pc, it was with preinstalled windows and the guys did not send the disk with it.
Alienware - Rodrigo
7 Technologist
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4.4K Posts
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January 29th, 2016 10:00
Hi,
Look for a program in your system called Alien Respawn. With this software, you will be able to restore the system to factory settings. Click here to view a video that explains how to do this.
MrLoe5
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January 30th, 2016 06:00
it didn't work. I could not launch the thing with the alien screen. When i pressed the f8 key, nothing happend. Please help me
Alienware - Rodrigo
7 Technologist
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4.4K Posts
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February 1st, 2016 13:00
Hi,
If you did a clean installation of Windows 10, it probably deleted the Alien Respawn recovery partition. Unfortunately, there is nothing we can do to get it back. You would have to do a clean installation of Windows using the media. Since you never received the media, you could try contacting the Sales support department to confirm if we have it available.
MrLoe5
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February 1st, 2016 14:00
Thank you so much for the help.