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Factory Restore from USB stick freezes

I have an Alienware M14X I've been trying to restore to factory state.  I have the Dell usb stick and i can boot to it but when the factory restore screen comes on it stays on checking pc.  I left it on overnight and it still in the same spot.  Last time I used it it went pretty quick.  Any help will be greatly appreciated.  Thank you.

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RE: Factory Restore from USB stick freezes

Hello Boceefus!

There is a possibility that the image got corrupted, send me a PM with your service tag and a  brief description of the problem so I can check if there is something I can do to help you. 

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