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TWGAMER666
2 Iron

GAMES KEEP CRASHING

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Hi all.

Don't know where else to ask for help, have submitted  tech support request but no response as yet.

The reason I bought my alienware was soley to play the Total war games and the Sims 3.  However, I cannot play them for longer than an hour at a time because they crash.  Now, the majority of the crashes are caused by an error "mss32.dll", shogun2.dll and the latest ones are ntdll.dll, GameOverlayRenderer.dll & StackHash_82be.  Although I have done some internet research and have had tech support from the game manufacturers forum, I have a. no idea what these errors are and b. what is causing them.

I have been told that this could be anything to do with faulty memory, video memory or sound card problems.  In otherwords, it could be anything.

Now, seing as though I bought this rediculously overpriced "gaming" system to play games, I would like to know why it won't play them without crashing.

Please help, because I'm going completely mental here.



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morblore
5 Rhenium

Re: GAMES KEEP CRASHING

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Hi Morblore, Hope you are well.

 

Very sorry for the delayed reply, have been a bit busy last couple of days.

 

Ok, have managed to find the PSA option via F12 and have done a scan of all the hardware listed on the options screen (selected thorough scan, took an hour or so to finish), results came back that there was no problems found, nothing out of place, no error messages etc so all looks well as far as this is concerned.

 

I have also done numerous tests on my RAM which I think I noted earlier as well as testing via alien autopsy programme and once again no problems found.

 

DELL have sent me a new graphics card, why I don't know (I would like to keep and pay for it and use via SLI) but I am 99% - 100% the issue is not the graphics card.

 

Needless to say I now look at what you have advised above in that it could be a corrupted registry - not sure exactly how this has happened though.  I have recently updated the on-board sound driver and am awaiting results before taking the next step.

 

One thing I wish to ask you at this point then is that I have heard that when reformatting an alienware system there are complications with the partitions, which I know nothing about, though I have reformatted in the past (back in the days of windows xp though, so I may be somewhat rusty).  With reformatting is there any special steps I need to take?

 

Also, I have been told by SEGA that my problem is related to the fact that both my hdd and my dvd rom drive are both NTFS and SCSI at the same time.  I don't know anything about SCSI or how it would affect anything, do you think this could be a likely culprit? If so, is there anyway to fix it?

 

Thanks in advance.

 

I look forward to your reply.

 



I would disregard that info from Sega.

To reinstall a fresh copy of Windows please read this great write up my friend did for the Aurora.

forum.desktopreview.com/.../243341-how-perform-clean-installation-windows-alienware-aurora-r3.html

__________________________________________________________________________________________

Area-51 Cosmic Black/Windows 8 64-bit Pro/BIOS A11
Intel Core i7-980x Extreme Edition @ 4.0 ghz/Intel 160gb X-25M SSD Raid-0
6GB Corsair Dominator GT 1866 DDR3/PNY GeForce GTX 680 SLI/ATI TV Wonder

 

22 Replies
Mutumba
2 Iron

Re: GAMES KEEP CRASHING

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Hi TWGAMER666, you need to let people know your exact computer model and specifications (CPU, GPU Hard Drive etc)before they can help. Have you monitored your GPU/CPU temps? The moderators on this forum are very clever,especially Dell Chris M, but they will need more info in order to help.

Alienware M18x R2 [Space Black] | 3rd Generation Intel® Core™ i7-3940XM (Stock)
1TB RAID 0 (2x 500GB Toshiba MK5061GSYN) | 16GB Kingston (4 x 4GB) DDR3-1600MHz |

Dual 2GB GDDR5 GTX 680M - SLI® Enabled | Killer™ Wireless-N 1103 | Slot-Loading Dual Layer Blu-ray Player

 

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morblore
5 Rhenium

Re: GAMES KEEP CRASHING

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Hi all.

 

Don't know where else to ask for help, have submitted  tech support request but no response as yet.

 

The reason I bought my alienware was soley to play the Total war games and the Sims 3.  However, I cannot play them for longer than an hour at a time because they crash.  Now, the majority of the crashes are caused by an error "mss32.dll", shogun2.dll and the latest ones are ntdll.dll, GameOverlayRenderer.dll & StackHash_82be.  Although I have done some internet research and have had tech support from the game manufacturers forum, I have a. no idea what these errors are and b. what is causing them.

 

I have been told that this could be anything to do with faulty memory, video memory or sound card problems.  In otherwords, it could be anything.

 

Now, seing as though I bought this rediculously overpriced "gaming" system to play games, I would like to know why it won't play them without crashing.

 

Please help, because I'm going completely mental here.

 



 



All these point to registry problems. It could be hardware like a failing disk or something software like a virus that is causing it. The best thing to do and what I would do is a fresh Windows install. This way you know the files are there and there can't be any kind of virus doing it.

If you don't want to do that then you will need to first repair/replace the missing DLL's. You can find these online along with links on how to reinstall them. You should also run your favorite on-line virus scan to make sure you didn't pick up any type of bug. You should also defrag your drives if you are running HDD's. You need to check your registry too. There are tools out there for it just Google. You have been around here for a while and I know you have a good understanding of computers so you should be ok finding all this stuff on your own but if not just ask and I''ll help you out. But to be honest I would just reinstall a Windows.

No matter what you decide to do you should reboot, hit F12 and run the Pre-Boot System Assessment. Do a full scan and make sure you check the disks. This can take a while depending on the size of the disk. If you get any errors just post them back here and we can tell you what they are if you can't find the info on your own.

__________________________________________________________________________________________

Area-51 Cosmic Black/Windows 8 64-bit Pro/BIOS A11
Intel Core i7-980x Extreme Edition @ 4.0 ghz/Intel 160gb X-25M SSD Raid-0
6GB Corsair Dominator GT 1866 DDR3/PNY GeForce GTX 680 SLI/ATI TV Wonder

 

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TWGAMER666
2 Iron

Re: GAMES KEEP CRASHING

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Hi guys. Thank you for the replies.

Not being funny, but If I have a virus on my computer it came pre-installed with DELL as I have had these problems right from the start. I have 44 pages of error logs going right back to the first day the computer arrived.  I really hate it when people say I have a virus on my computer. I have fully upto date anti virus software that gets updated by the minute, it has been on the system since I bought it.  I don't use pirated software, I don't visit any unofficial or dodgey sites (only official ones and those that I am absoluetely certain are safe before using them) and the only things I download from the internet are software updates from official sites and mp3's from amazon.co.uk.  No disrespect, but my computer is not infected - unless, like I say, DELL installed a Virus when they made the machine?

With regards to the registry problems, yeah I can see where you are going with this, and as it stands I cannot argue that something has messed up the registry, however, my anti virus comes with a a regsitry fixer which I use quite often. Don't know whether that is the cause of some of the problems? However I have yesterday used the command prompt sfc utility which shows that there are now registry problems.  So once again, I am at a loss.

With regard to hardware, I have done every concievable RAM check available, using the blue screen RAM checking facility as well as the alienware PC doctor RAM testing facility.  Both results are the same - no errors found - all tests passed.

Harddrive doesn't need defragging, and is set to defrag on it's own. Have never needed to do this for some reason.

That leaves me thinking that the only culprits are either the video card, the sound card (s) onboard or creative SB x-fi or the motherboard itself.

Reinstalling windows is the last thing I want to do. Don't dell partition the drives or something? Sounds complicated and I would have a clue what to do. Last time I reinstalled a version of windows was windows Vista, so I don't know if things have changed since then.  Also, if I reinstall, I want to reformat completely, so will need assistance.  However, as I said, this is a last resort and would like to try out a few more suggestions before taking this somewhat drastic step.

With regards to the first post.

R4 Desktop

3820 3.6 GHZ intel i7 quad core

16 GB RAM @ 1600mhz

680GTX Nvidia 2 GB RAM

1TB HDD (standard)

Windows 7 Home premium

Soundblaster XFI Titanium.

Never worked properly from the start (see post about the 116 BSOD) For what it's worth, the AO5 BIOS update has been installed for about 2 weeks.

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TWGAMER666
2 Iron

Re: GAMES KEEP CRASHING

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Oh, morblore, I'll check out that F12 thing you mentioned aswell.  Thanks for the tip.

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TWGAMER666
2 Iron

Re: GAMES KEEP CRASHING

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This is interested, I have just been told that the problem is something to do with memory addressing, not faulty RAM.  Any ideas on what could be causing this?

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TWGAMER666
2 Iron

Re: GAMES KEEP CRASHING

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Ok, pressed F12 at boot, brought up lot of options, went into them... cant see no pre-boot assessment.  Any ideas?

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TWGAMER666
2 Iron

Re: GAMES KEEP CRASHING

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Also, how do I find out my current chipset version and date?  As I am thinking of updating via dell R4 driver website, but I don't want to replace with current or older version for obvious reasons.

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morblore
5 Rhenium

Re: GAMES KEEP CRASHING

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You should have the PSA+ listed under your F12 boot options. Use the up/down arrow keys to scroll through the options and the enter key to select which one you want. ESC key will boot defaults.

The chipset drivers need to be done first right after you install windows. Since you didn't touch them or reinstalled Windows they should be the same version listed on the Dell site for your system.

To find your current version:

Run Registry Editor (Start -> Run -> regedit -> enter)

Once in the Registry Editor expand "HKEY_LOCAL_MACHINE"

Next Expand "SOFTWARE"

Next Expand "INTEL"

Click on "Infinst"

On the right hand side there will be two things to look for.

First is to make sure the line that says "Install" has the word "success" next too it (to the right, under "data" ). This indicates the driver was installed correctly.

Next find the line that says "Version", and that will be your version number that was installed.

__________________________________________________________________________________________

Area-51 Cosmic Black/Windows 8 64-bit Pro/BIOS A11
Intel Core i7-980x Extreme Edition @ 4.0 ghz/Intel 160gb X-25M SSD Raid-0
6GB Corsair Dominator GT 1866 DDR3/PNY GeForce GTX 680 SLI/ATI TV Wonder

 

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TWGAMER666
2 Iron

Re: GAMES KEEP CRASHING

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hmmm, slight problem then...

when i click infinst it comes up like this:

(default)     REG_SZ    (Value not set)

Infver         REG_SZ     9.2.2

Is there something I did wrong?

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