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Bazzy44
1 Nickel

Hard drive on M15X and failed repair

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Hi, having some problems with my M15X. During boot the windows diagnostic screen appears, i have run the programmes several times along with re-spawn and the error meesages appear to indicat a fault with the hard drive and then the tests just hang.

I read some other pages on the Dell forum and follwed some of the answers but still ended with the same issue.

I disconected the internal battery, powered down completely, removed the hard drive and noted the serial number. Now when powering up, the fans run and then the Num, Caps and Scroll keys all flash and i dont have anything on the screen.

I can purchase a replacement drive from Dell and i have the orginal OS and driver disc. Would/could these sovle the problem ? System is 2010 and out of warranty.

Thanks for reading the post.

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2 Solutions

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Moderator
Moderator

RE: Hard drive on M15X and failed repair

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Hello Bazzy44!

That error code means hard driver failure, and since you are not able to flash the BIOS then a replacement will fix the problem. 

Alienware-Milena
Dell | Alienware Technical Support Alienware Arena
#IWork4Dell
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Tesla1856
6 Thallium

RE: Hard drive on M15X and failed repair

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Are you sure that's a bootable Windows DVD? Have you tried to boot it in another computer?

On desktops, we can press F12 at BIOS and get a list of bootable devices. Try similar on laptop.

You can also try booting a Ubuntu.

http://www.ubuntu.com/download/desktop/try-ubuntu-before-you-install

... that will check DVDROM drive, SATA controllers, boot-ability, and hardware in general.


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
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7 Replies
Moderator
Moderator

RE: Hard drive on M15X and failed repair

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Hi Bazzy44,

I would suggest that you run the diagnostics on the computer by following the steps mentioned in the video below and check if there is any issue with the hardware on your system.

 

http://dell.to/164l6g4

Also, please let me know the error you received for which you replaced the hard drive.
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Bazzy44
1 Nickel

RE: Hard drive on M15X and failed repair

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Hi,

Thanks for the reply, I recieved the following error codes :-

0142 mss: error code 20000-142 mss: hard drive 0 self test unsucessful status : 79

00:1332 msg disc-block 30959606 interupt request did not set in time (irq)

I have not replaced the hard drive yet, I just re-fitted after noting the serial number but now it wont boot, just a blank screen, no display, the fans spin up, with the num,caps and scroll lock keys flashing. 

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Moderator
Moderator

RE: Hard drive on M15X and failed repair

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Hello Bazzy44!

That error code means hard driver failure, and since you are not able to flash the BIOS then a replacement will fix the problem. 

Alienware-Milena
Dell | Alienware Technical Support Alienware Arena
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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Bazzy44
1 Nickel

RE: Hard drive on M15X and failed repair

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Thanks for the help, new hard drive on its way

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Bazzy44
1 Nickel

RE: Hard drive on M15X and failed repair

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Finally found the time to install the new hard drive and Alienware logo along with F2 and F12 screen appears. Operating system not found is the next message. I have the cd's that came with the system and have run the dignostic programme on the resource disk, which shows everything is good.

I have tried the next cd which is the dell/alienware windows 7 disk but i keep getting the operating system not found message. BIOS is set to boot from cd, etc

Any help on what i am doing wrong or do i need to buy a new copy of windows 7 and install from there ?

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Tesla1856
6 Thallium

RE: Hard drive on M15X and failed repair

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Are you sure that's a bootable Windows DVD? Have you tried to boot it in another computer?

On desktops, we can press F12 at BIOS and get a list of bootable devices. Try similar on laptop.

You can also try booting a Ubuntu.

http://www.ubuntu.com/download/desktop/try-ubuntu-before-you-install

... that will check DVDROM drive, SATA controllers, boot-ability, and hardware in general.


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
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Bazzy44
1 Nickel

RE: Hard drive on M15X and failed repair

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That's something i dont know if the windows disc is bootable, i'll try that first. If i cant boot from it what other options can i try ?

 

Thanks for the reply.

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