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September 27th, 2015 05:00

Headset not being recognised by Alienware X51 after being plugged out.

Hey there, I have a serious problem going on with my audio. Apparently when I plug out my Razer Kraken 7.1 Classic  headset from the jack and plugged it back in, it ALWAYS can't recognise. The only solution so far I have is to restart my entire pc. But let's say in a situation where I'm gaming half way, and I accidentally plug it out, I'll either have to restart the whole Alienware X51 to get the sound running again or continue playing without any sound at all. Please give me a quick solution and hope to hear from team the management soon. Thank you! 

7 Technologist

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4.4K Posts

September 28th, 2015 12:00

Hi,

We recommend you flash the latest Bios version, click here for the download link (this Bios is only for the Alienware X51 R1). Also, try reinstalling the audio driver. You can download the audio driver from the Drivers and Downloads section of the Dell support site, make sure to select the correct operating system.

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