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robojebus
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Help with Alienware m17x r4 hard drives

Hi,
I got an Alienware m17x r4 about a year ago and now the second hard drive of the raid keeps showing an error. The computer still runs most of the time, though it seems a bit slow, but every so often will throw up a BSOD or claim that the boot drive is missing. CHKDSK couldn't find anything, but I now have a red error message whenever I boot. I've backed everything up with respawn (I hope) and was wondering If fixing the raid with Ctrl+I (or any other ideas) should work or if it is likely to wipe everything, and also, if my drive is toast, can I put in two beefier ones and run the restore tool and expect it to work.
Currently have 2x500GB in RAID 0
Looking at upgrading to 2x1TB

Any and all advice is very welcome,
Thanks.

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3 Replies
Moderator
Moderator

RE: Help with Alienware m17x r4 hard drives

Hi robojebus,

I would suggest that you run the diagnostics on the computer by following the steps mentioned in the video below and check if there is any issue with the hardware on your system.

http://dell.to/164l6g4

Also, I would suggest you to back up the data from the system. Delete and re create the RAID partitions on the hard drive and restore the system using the Respawn software. You can upgrade to 2x1TB hard drive on the system.

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robojebus
1 Nickel

RE: Help with Alienware m17x r4 hard drives

Error code: 2000-0151

Validation: 68109

Msg: Hard Drive 1 - S/N 6WR1JD04, incorrect status = 3E
SMART Predictive Failure

Mean much?

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Moderator
Moderator

RE: Help with Alienware m17x r4 hard drives

Hi robojebus,

2000-0151 error indicates your hard disk drive (HDD) has failed and may be nearing the end of its life. Please backup the data from the system if it’s booting up. Please enter your service tag # on the link below, select the OS, then download the BIOS from BIOS section onto the system and install it. Then run the diagnostics again.

http://dell.to/1fcRoz6

Please refer to the video in the link below for updating the BIOS.

http://dell.to/164n7sH

Depending on the warranty status we can help you further, please use the link below to check the warranty status.

http://dell.to/18r60nI

Please punch in the system service tag or express service code. In case your system warranty has expired please contact the Out of Warranty department 1-800-288-4410 (U.S.Customer only). In case your system is under warranty please send me the system service tag or express service code through a private chat, so that I can help you further. 

Click on my username select Send private message and send me the details.

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