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Thrannduil
1 Copper

How can I get a replacement Alienware TactX Headset? (still under warranty)

I have looked everywhere I could think of, tried calling tech and customer support, but I cannot find where to get a replacement. About 2 days ago, the audio in my headset stopped working. Every once in a while, if I twist the cord, I can get audio out of it, and It's not my computer's problem, it happens with other things too. It seems to be a problem with the wires near the jack, and the microphone works fine. Can anyone tell me where to get it replaced? I have tried to go through everywhere I could think of, but it doesn't have a service tag so  can't get to tech support and customer service and order support have been no help either. I bought it about 1 1/2-2 months ago with my Alienware m14x.

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1 Reply
8 Krypton

Re: How can I get a replacement Alienware TactX Headset? (still under warranty)

use your M14x service tag since it was an included accessory

Alienware X51 R3 

M18X R2  🙂  (again)  

Inspiron 11 Flip , Studio 1535 ,Inspiron 6400

Previous Systems:

M18X R2, M17X R2 ,M17X R1, XPS M1730 & M1530, Inspiron 17R

Posting Tips:
- Always provide machine make, model, specs and software versions.
- Click the button if we answered your question.

I answer questions here, but
I'm not a Dell employee.

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