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keith b79
2 Bronze

How many times do I have to send my M14X back for repairs before I can ask for an exchange?

I have had my M14 x for a litlle over two months, and during that time it has had the motherboard and RAm replaced twice. With this last fix, the tech that replaced them attempted to install updated drivers and BIOS and resulted in my Windows & contantly freezing up at random times. I call the tech support and it even locked up on them during the remote viewing! Needless to say it has been sent back to their center for fixing for yet another time. Now, don't get me wrong. I love my system when it works and alll I would like is for it to work, but I feel like I might have gotten a bad one. So how many times do I send it back for repairs before I ask for an exchange?

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1 Reply
Cenobitez
3 Zinc

Re: How many times do I have to send my M14X back for repairs before I can ask for an exchange?

Its usually 3 repairs, so you should be around that now.

Alienware M18x
Intel i7 960xm, 1tb Samsung 840 SDD, 256gb Samsung 830 SSD, Dual GTX 580 SLI, 32gb Corsair Vengeance Ram.

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