Highlighted
joyjamiebrady
2 Bronze

I just exchanged my XPS for an Alienware. How can I tell how comparable my specs are?

Bought the original XPS in 2006. I had MANY issues with it. Loved it. But it came with XP originally. And when tech support couldn't figure out the issues, they sent another, but it had Vista on it. My Bioshock and Painkiller kept glitching. Long story short, it's 2010, (my warranty is up in Aug of 2010) and I still have issues, and it's being exchanged for an Alienware. I'm just not sure what the specifics are on my exchange, so that I can compare the XPS and the Alienware. I have them detailed out. But I need to get in touch with them ASAP, if I need to have them upgrade something they are building, as we speak. I know it has:

Airborne Documentation, System Exchanges,Factory Install, 5.1 Channel Audio, 8X DVD+/-RW Dual Layer Drive,QuickSilver, Intel Core i5 520M 2.4GHz (2.93GHz Turbo Mode, 3MB Cache), 4GB Dual Channel DDR3 at 1066MHz, 17-inch WideUXGA 1920 x 1200 RGB LED (1200p), 1GB ATI Radeon Mobility HD 5870, S and P Drop-in-Box Marcom forDHS Notebooks, Name Plate Engraving, Personalized Nameplate Trigger, Automatic Updates: On, Alienware M17x 240W A/C Adapter, 250GB 7,200RPM SATA-II HDD, PC-Restore, Dim/Insp, DataSafe Local BackUp 2.0 Basic, CyberLink PowerDVD 8.0 Software, Nero 9 Media Burning Software, ADOBE READER 9.0 MULTI- LANGUAGE, Steam and Portal Factory Installed, Genuine Windows 7 Home Premium, 64bit, English, ((( 2 Different Descriptions named - Alienhead 3D - with item numbers as follows : 421-1573 and 421-1591 ))), Soft Contracts,Banktec Care,Alienware, Alienware Command Center, M17x, Intel Ultimate N WiFi Link 6300 a/g/n 3x3 MIMO Technology

Im sorry this is MIGHTY DETAILED. But Im just not sure what some of these are, and I just dont want to take the chance on getting it and wishing it had more 'something'. I wish I could look up the item numbers, but I tried. Nada....

 Im mainly concerned how good my graphics, audio, RAM, HD space and speed are for an Alienware, for the newer games that are out there. But some of these descriptions are just foreign to me.

0 Kudos
12 Replies

Re: I just exchanged my XPS for an Alienware. How can I tell how comparable my specs are?

You didn't say what XPS you had...

per the exchange process, you get what "they" deem as on par and better, you cant really call and demand upgrades.

Alienware M17x

Intel Core i5 520M 2.4GHz

1GB ATI Radeon Mobility HD 5870

250GB 7,200RPM SATA-II HDD

compare it to you old machine...

I'm sure its better than any XPS notebook.





 

 

Alienware Aurora
Bios version A11
CC version 2.5.52.0
MS Windows 7 Premium 64-bit
Intel i7 CPU 920  @ 2.67GHz, 2668 Mhz
Dual 1.8GB NVIDIA GeForce GTX 260 - SLI Enabled GDDR3
3GB 1067Mhz DDR3
Realtek Integrated 7.1 Channel Audio (No room on Mobo for Sound card!!)
G15 Keyboard, Mx518 Mouse

0 Kudos
joyjamiebrady
2 Bronze

Re: I just exchanged my XPS for an Alienware. How can I tell how comparable my specs are?

Sorry about that. It was a loooong day! I did end up finding out the specs, by going through them individually. But I was mainly concerned if I was going to be able to upgrade it once I got it, or if it would be maxed out in the current laptop they are sending. I'll have to wait until they send it.

On mine, I looked up:

 

XPS M1710

Intel Core 2 CPU
T7400  @ 2.16GHz
2.16 GHz, 2.00 GB of RAM
Hitachi HTS722016K9A300
NVIDIA GeFORCE Go 7900 GS
TSSTcorp DVD+-RW TS-L632D
Intel Wireless WiFi Link 4965AGN

It seems to be better. I just wasnt quite sure about the RAM and the Video Card and Processor. I was trying to look up and research why others would rather have had i7. I saw it advertized. I totally didnt expect them to do it for free. I would gladly pay for the upgrade of a processor. I just knew I needed to do that quickly before it was completed. (UGH on the phone with them now, and theyre saying they cant do any upgrades, even if I do pay for them UGH).

BUT they did say the 4G RAM was in a sinlge slot, so I can upgrade at one point without having to dump one of the 2G sticks, and purchase a 4G in its place. (That's what they did before with my XPS. I wanted 2G RAM but I wanted to be able to upgrade. And when they sent it, it was 2 single sticks, so I would have to take one of them out, and then only have 3G or take two out and waste them both and buy 4G. So, we'll see what happens. Hopefully they sent a sinlge 4G RAM stick.

So, they cant change a thing. But it looks to be ok.

Is there any way to find out what the item numbers are specifically that come next to the description? A few of them were foreign to me.

Name Plate Engraving, Personalized Nameplate Trigger, Alienware M17x 240W A/C Adapter (How many cells does it have?) ..........That kind of thing is what I wasn't sure of the specifics..........and what they entailed........

Thank You for your help. My husband's a techie but is not available for me to pick his brain. So, Im on here instead.

0 Kudos

Re: I just exchanged my XPS for an Alienware. How can I tell how comparable my specs are?

Right you can upgrade the ram by getting another 4Gb for the second slot.

 

The "Name Plate Engraving, Personalized Nameplate Trigger" is just a strange marketing thing, nothing to be too concerned about. Not sure on the strength of the battery included, but I would hope they provide a decent one. 

This is a really nice notebook, I think you will enjoy the jump to quad processors. The DDR3 ram while the newest is not yet being fully optimized in systems and generally wont really notice a major speed change there.

The video card is really nice...DirectX 11 capable, enough said =)

But yeah, once they process that exchange, it is what it is.


Alienware Aurora
Bios version A11
CC version 2.5.52.0
MS Windows 7 Premium 64-bit
Intel i7 CPU 920  @ 2.67GHz, 2668 Mhz
Dual 1.8GB NVIDIA GeForce GTX 260 - SLI Enabled GDDR3
3GB 1067Mhz DDR3
Realtek Integrated 7.1 Channel Audio (No room on Mobo for Sound card!!)
G15 Keyboard, Mx518 Mouse

0 Kudos
joyjamiebrady
2 Bronze

Re: I just exchanged my XPS for an Alienware. How can I tell how comparable my specs are?

~SIGH~

You Rock!

Thank You!!!!!

I sooooooo did not want to worry my husband with it all. He's soooo busy mowing lawns and stripping and waxing floors to make extra money. And I'm homeschooliing our son.

And this did not need to be in his head. He has enough in there as it is, lol.

I'm relieved now, THANK YOU!

P.S. The comp was paid off in 18 months, so at least no more money is going into it. YEAH!!!!!

0 Kudos
fishnbanjo
3 Silver

Re: I just exchanged my XPS for an Alienware. How can I tell how comparable my specs are?

Sorry to hear you had problems with your XPS, I'm assuming you mean the original 13lb laptop with the 15" screen, now known as the XPS Gen1. I too bought one early and received mine in Dec 2009 with a 5 year warranty. Mine is a 3.4GHz Extreme CPU that came with 1Gb RAM, a 128Mb ATi video, DVD/RW and 60Gb HDD with XP Professional. I upgraded the RAM to Crucial 2Gb and last year it had its first real hiccup with the keyboard which was under warranty but for $8.00 I replaced the keyboard and did not feel it necessary to go to DELL with that.

On a whim I loaded the BETA version of Windows 7 RC to see how it would work on the XPS and the only hardware that was not immediately compatible was the onboard sound card but I was able to rectify this by loading a Vista driver and it works w/o issue. Seeing how well Windows 7 worked on the XPS it prompted me to purchase a Studio XPS 435T/9000 to replace the XPS 600 desktop I had and it came with Vista 64 with an upgrade to Windows 7 64.

Once I saw what the 435T/9000 could do I did a lot of research on what laptop to replace the XPS with and ended up with an Alienware M17x and could not have found a better successor to the XPS which I gave to my wife once I upgraded the video to a 256Mb ATi card, a 160Gb HDD with Windows 7 32 Professional and for an old warhorse it has had no issues with Windows 7 and the M17x is a beast of a machine that could be a desktop, you're going to love it.

435T i7 975 3.3 GHz Extreme, 12 Gb RAM, 1.5 Tb SATA x 2 internal,Patriot Warp 256 Gb SSD quick release and 1.5 Tb eSATA drive  Windows 7 64 Ultimate, Blu-ray/HD-DVD/RW combo by LG and Blu-ray/RW, 1000/NIC and  Belkin N+  wireless, X-Fi Extreme Soundblaster, Hauppauge 2250 DTV Tuner card with Media Center remote, Bose Surround Sound 5.1 speakers, LifeCam VX 3000 VidCam, Logitech Wireless Desktop Kb and Performance MX Mouse, Bamboo Pen Tablet,  XFX ATi 5870 XXX Edition driving a Vizio 37" HDTV using  Optical Toslink from the X-Fi Extreme Sound Card, also have Pioneer SE-DIR 800C Wireless Dolby DTS Headphones

 

Black Alienware M17X Q9100 2.26 GHz Extreme, 320Gb HDD0 and 160Gb SSD1,Blu-Ray w/ DVD/RW, 8Gb RAM, WUXGA  Screen, ATI 4870 Crossfire-x,  Alienware TactX Mouse Windows 7 64 Professional.


0 Kudos
joyjamiebrady
2 Bronze

Re: I just exchanged my XPS for an Alienware. How can I tell how comparable my specs are?

I loved the idea of my XPS M1710 (with XP Media Center Edition) when I got it.

But it seemed to be quirky when they had to replace the entire laptop (after several hardware components were replaced). They said they were sending XP on it. But it had Vista. We had already paid it off by then (Which was $3K). And little by little, the refurbished machine had to have the fans replaced, the motherboard, the keyboard/mousepad, the DVD Drive,.......etc.....it was a mess. So when I got tired of replacing and still having issues, and spending over 5 hrs with them that day, (I made several calls which the automated and live foreign folks could not transfer me to the right people;  or I was on hold forever, and then disconnected, and even after they had me on the line and they verified my number, they still did not call back once we were disconnected. So it took HOURS!). Once I had the woman on the line for the final time, I said ENOUGH IS ENOUGH! No more taking over my computer and fidgeting with things trying to assess the problem.

At one point (when they had control of the computer) they disabled my Norton to try and work on it, and never turned it back on. I had a HUGE virus, shortly after that, that I almost had to pay Norton to take off because it was ADVANCED! So that was irritating. But my Internet Explorer kept 'not responding'. So, I can not wait until my Alienware comes in. I pray that I can finally use my computer once it gets here next week.

It'll be interesting to see where the comparisons stand once it gets here. I'll keep you updated!

 

0 Kudos
Thumper_6119
1 Copper

Re: I just exchanged my XPS for an Alienware. How can I tell how comparable my specs are?

I have had a little experience with a very similar issue.

I started out with an XPS M1710 years ago.  Loved that system.  (I use them for work, believe it or not).  Once the 3 year warranty runs out, we order new machines here.  So, when the warranty went out on the 1710, I bought a 1730.  It came with Vista, and it was somewhat stable.  When it was running stable the performance was nice.   After a little over a year, it started having all sorts of problems.  2 different boards went out, the keyboard went out, then the bad one came.  The video card started to fail.  At that time, the GeForce cards the M1730's came with were on backorder. (This was in Oct. '09).  After chatting with tech-support, it was determined that there was no definite date on the cards, so support moved my case to dispatch.     Dispatch opted to replace my system with "equal to or better than."     Prior to my case getting to dispatch (as this whole process took a couple of weeks due to the backorder status causing some confusion in support), I had spec'd out an Alienware M17x.   Once the tech with Dispatch contacted me about replacing my system. The XPS M1730's had since been completely discontinued.  So they offered to replace it with an Alienware M17x.   I told the tech that I had spec'd one out, and he asked if I would send him the specs.   The XPS processor I had was overclockable, so the only option that I had for the Alienware was the QuadCore as it was the only overclockable processor available with the M17x's at the time.   The XPS had the GeForce with SLI, so the Alienware got the Dual 260's and the 9400 as the comparable swap.   I had 4 GB of RAM in the XPS, but I had spec'd 8 GB in the Alienware.  They were only able to give me 4 GB in Alienware since that was comparable to what I had in the XPS.   My 1730 was running two HD's in RAID, so I got tw HD's in RAID for the Alienware.   Dispatch processed the order, and in a couple of weeks my new Alienware arrived (while I limped along with the XPS).  Per Dispatch's instructions, I removed the HD's and the battery from the XPS, put it in the box the Alienware came in, and shipped the XPS back with the return shipping label provided by Dell.

The Alienware came with Windows 7 Ultimate, and after a bit of fiddling, I was able to get the Alienware Software to work with Windows 7.  (I don't use the facial recognition utilities at all though).  It runs like an absolute champ.  It is amazing.  Never had a piece of hardware this nice.   I can even virtualize some of my servers on it, and it doesn't even flinch.   And running games, it truly shines.  Mass Effect 2, Crysis, Bioshock 1 & 2, DragonAge, you name it.  It just performs.  Editing and rendering video, it just plows through it.   I have yet to choke this machine down.   The comparison between the M1730 and the M17X are easily the M17X the far and away leader.  I don't know if the OS had anything to do with it, but the XPS, as good as it was, just couldn't come close to what this Alienware does and is capable of.

I ended upgrading the system myself to 8 GB of RAM, and now it really smokes.    I really like how the aluminum case helps with cooling the system.    I also use an NZXT cooling station at both my office and at home, especially if I'm really going to be taxing the Alienware with a heavy load.  (To hopefully add longevity to the system).

 

0 Kudos
joyjamiebrady
2 Bronze

Re: I just exchanged my XPS for an Alienware. How can I tell how comparable my specs are?

Well, I've had my Alienware for a few wks now. WOW! I love it. BUT, (O how I hate to even utter these words.....), the touch pad volume control at the top right of the keypad / number pad, just will not work. I touch it, nothing, touch it harder, nothing, maybe hold my finger slightly on it, it might work, but only after I've hit UP, DOWN, and back to up.........it's very inconsistent. They sent a techie out to replace it (who was smug and made it clear that I was a waste of his time), and now the enject tocuh won't work sometimes. They are talking about having to do a repair, and I am in the process of of taking evrything off my HD and saving onto teh external for a Dell image to be done tomorrow. And because I went from XPS to Alienware and my warranty is up in Aug, I felt like I needed my warranty extended. But it weas going to be over $600. I then found out that all this time I was supposed to be getting support from US and NOT India because I had the top of the line support (which I paid for). But no one could take my word for it, and look for the documentation. So all the times I was transfered from one person to another, and one country to another, and put on hold for HRS AND HRS, and finally spoke with someone who couldn't make out what I was saying, and ultimately ended up reformatting my hard drive (because they could not figure out anything else they could do, but that)........and I could have been speaking with US support the entire time. So I opted NOT to BUY that this time around. I spent over $3K for the XPS, for gaming......and whent hey refurbished a Vista XPS and replaced it, it was never the same. Now, I'm paying almost $400 for support for ONE YEAR!!!!!!!!!!!!!!!!! I felt like I needed it because I'm already having issues and it wasn't out of the box for a week. They're talking about having to send me a motherboard.

There's just not enough Calgon in the world to make up  for this!!!!

Theonly thing keeping me sane is a Dell Rep that has been walking me through this entire mess from about a month before my Alienware arrived. I guess they got tired of me calling ALL THE TIME asking for an update on my system repalcement. I was nagging because my XPS was for over a month while I waited or my Alienware to get here, and now I had to pay $400 for a lousy year, when I paid about that amount for 5 years and had issues constantly with it.

I just don't know what to do. If it's not the motherboard, then what........

0 Kudos
joyjamiebrady
2 Bronze

Re: I just exchanged my XPS for an Alienware. How can I tell how comparable my specs are?

Well, I gave up! No more ALienware. Have had to reformat since I got mine (which replaced my xps), and have had issues like crazy! They exchanged several parts out and I finally gave up. I still have not been refunded for the issues with my Dell Card. I ended up paying $120 for software (which included $50 for taxes and shipping)....ugh! They sent me a check for $19.66 and I should be happy with that. No one ever calls me back in ref to that card problem. But they had time to try and shut me up by sending $19.66. So, I'm only out 120 bucks instead of $140. But too many issues............it's probably just Dell, not Alienware. But who knows. They're doing, yet another system exchange. Im just gonna get a Studio 17. And have them do the specs comparable to Alienware's specs, as close as I can do them.

0 Kudos