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CJ95D
1 Copper

I've been experiencing m15x random shut down while playing games

I bought m15x around last year and I generally had good experience with it, and problems it threw at me weren't impossible ones.

However, I started having problems with m15x shutting off for no reason while playing skyrim. It doesn't happen when I'm doing other things (i.e web surfing, coding [thank god], writing etc). It didn't happen when I played various other games like LoL or Civ 5 or Deus ex. Just skyrim have this affect on my pc and it's driving me nuts because I've losing bits and pieces of my progress everywhere. (I've become obsessive saver after the first shut down took 3 hours from me)

so, some symptoms

1. When it shuts down it makes that pop noise (same as the sound that if you plug your power code out without having your battery mounted makes)

2. I can't turn it on for a few minutes.

3. during the booting process it asks me if I want to boot it in safe mode, but when I actually get to the windows screen it doesn't say the usual "windows have recovered from blah blah".

4. sometimes it doesn't happen for a whole day, and sometimes it happens like 2 minutes into the game.

It only happens when I play skyrim, but from the stories I hear it seems like some of the other new games might be causing this too. 

I know there are bazillion reason why this could be caused but please help me I want to have the experience that I paid for

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37 Replies
morblore
5 Rhenium

Re: I've been experiencing m15x random shut down while playing games

If you had a desktop i would say it could be a power issue. Could be heat related too. Go DL a benchmark and stress it to see if it shuts off on you.

__________________________________________________________________________________________

Area-51 Cosmic Black/Windows 8 64-bit Pro/BIOS A11
Intel Core i7-980x Extreme Edition @ 4.0 ghz/Intel 160gb X-25M SSD Raid-0
6GB Corsair Dominator GT 1866 DDR3/PNY GeForce GTX 680 SLI/ATI TV Wonder

 

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CJ95D
1 Copper

Re: I've been experiencing m15x random shut down while playing games

I'm pretty sure it's not the heat issue since I had cases where it shut off pretty much 5 seconds after I turn the game on. I understand that cpu should be stressed i.e running for a while for it to be shutting down? but I'll try benchmarking since you suggested...

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CJ95D
1 Copper

Re: I've been experiencing m15x random shut down while playing games

am I the only one with this issue? no more replies in 8 days...

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exozero
1 Copper

Re: I've been experiencing m15x random shut down while playing games

You ARE NOT the only one with this issue, I have an almost identical problem. I have the M15 gaming labtop as well and recently started playing Star Wars the Old Republic on my labtop and it's done the same thing yours has, random shut offs. It's strange I have too tried it on other games, but only seems to shut off with Star Wars. I called Dell and now they think its my graphics/video card so their sending a tech out to replace some parts in a day or two. It's frustrating I paid a lot for this labtop...

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indragan
1 Copper

Re: I've been experiencing m15x random shut down while playing games

I have been having same issues playing TOR, had no problems with WoW.  Unfortunately my warranty is up, has anyone been able to isolate the issue causing this?  I would like to fix current laptop and try to avoid purchasing a new one.

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th3kin4
1 Copper

Re: I've been experiencing m15x random shut down while playing games

ok can someone tell me what should i do?

i got the same proble as <ADMIN NOTE: Service tag removed per privacy policy>

what should i do now?

my M15x only shut downs when i played skyrim, but it doest happen when im playing another game.

someone please tell me! 

what should i do?!

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KieranEvans
1 Copper

Re: I've been experiencing m15x random shut down while playing games

Hello, ive been having the same issue with my Alienware m15x, playing on World of Warcraft and it crashes about an hour in and when playing battle field 3 it takes about 20 minutes!  It shut downs completely and i am unable to turn it back on for a few minutes! After paying £1500+ for the laptop I dont believe this should be occuring please help

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SvaJonny
1 Copper

Re: I've been experiencing m15x random shut down while playing games

Same thing happens to me, shuts off and dont start back up.

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Moderator
Moderator

Re: I've been experiencing m15x random shut down while playing games

It sounds like some hardware component is reaching a thermal limit and shutting down. When gaming, the AC adapter must be plugged in. Have the latest Bios loaded. Turn Stealth Mode off using the soft button on the top right above the keyboard. This forces the PC to use the discrete video card rather than the onboard video card. There are several 3rd party software (GPU-Z, HWINFO64, etc.) that will show your system and video card temperatures while gaming. I would download these and do some testing. Also, you should be using our Dell OEM video card drivers, not the retail ones while testing.

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