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Integrated Web Cam Edge Detection Test
Hi Guys, I have just run a full diagnostics and advanced test.
Integrated Web Cam
Edge Detection Test
1. Error Message: Not enough edges detected 0
Failed (Error code WWC09V4H)
2. Luminance Depth Test:
Warning Message; Image was too dark or too light
3. RGB Colour Depth Test
Warning Message: Number of RGB channels with narrow colour range: 3
Can someone please explain and what is the remedy?
Thanks. Pedro
Alienware - Rodrigo
7 Technologist
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4.4K Posts
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January 5th, 2017 16:00
Ok, thanks for confirming this Pedro. We do not think that you should worry about this, please continue to use the system like you normally do and if you notice any problems, let us know so we can look into it.
Alienware-Eimy
3 Apprentice
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January 2nd, 2017 12:00
Hi,
That full diagnostics test is the one from DELL's website?
Pedro21
66 Posts
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January 2nd, 2017 18:00
Sorry. I then ran the Diagnostics Test first and then the advanced test from the installed diagnostics programme on my laptop.
Pedro
Pedro21
66 Posts
0
January 2nd, 2017 18:00
Yes. I downloaded a new copy from the Dell
Support Centre - Support Assist.
Pedro
Pedro21
66 Posts
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January 3rd, 2017 01:00
Hi Eimy, and anyone else that can help with my original post re Diagnostics test.
Is there anything I need to do or can do to rectify whatever the problem is?
Pedro
Alienware - Rodrigo
7 Technologist
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4.4K Posts
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January 3rd, 2017 13:00
Hi,
Are you having any problems with the webcam? The errors appear to be mainly warning messages, there may not be anything wrong with the system. For a hardware check, you can try running the PSA/Diagnostic test on the boot menu (tap the F12 key during startup to access this menu). Let us know if you get any error messages on that test.
Pedro21
66 Posts
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January 3rd, 2017 17:00
Thanks Rodrigo. Will try that and get back to you. Pedro
Pedro21
66 Posts
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January 4th, 2017 01:00
Hi Rodrigo,
Carried out the test as mentioned and also did the extended part of the test.
Conclusion: All tested OK. What, if any, is your next suggestion.
Pedro
Alienware - Rodrigo
7 Technologist
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4.4K Posts
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January 4th, 2017 14:00
Thank you for confirming this. What about your webcam, is it working normally?
Pedro21
66 Posts
0
January 4th, 2017 18:00
Hi Rodrigo, Yes the camera is working ok. Pedro
Pedro21
66 Posts
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January 5th, 2017 18:00
Hi Rodrigo,
Thanks for that and yes I will continue to use it.
I very much appreciate your help and assistance.
Pedro