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SnailPuke
6 Indium

Just got my m14x and my left alt key only works some of the time.

I just got it in the mail and noticed tonight that my left alt key doesn't feel as firm as the other keys. It also only works some of the time when pressed. It's got the warranty and all that, I was wondering how I go about getting a replacement keyboard and does anyone know if I have to ship it back? I was really hoping to have it for this coming week. Is an on site tech a possibility for the keyboard replacement?.

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8 Krypton

RE: Just got my m14x and my left alt key only works some of the time.

Hi snailreactor,

I recommend you contact Tech Support in your country to check if the on-site repair option is available in your region and request the keyboard replacement. 

Go to this link for Technical Support phone numbers.

Alienware-Naomi
Dell | Alienware Technical Support Alienware Arena
#IWork4Dell
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