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bloodysnday
6 Indium

M11X Freezes with a buzzing sound, help

Hi this is my first post and i have to say that my experience with my m11x has been a good one but it could be excellent only for one thing.

My alienware randomly freezes and makes this buzzing sound, but this never happens when i play a game, it only happens with basic processes like using the internet dowloading files or watching a movie then all of a sudden it freezes.

I thought that this issue ocurred when i was on discrete graphics since it never happens when im gaming, so i turned on the gpu all the time but it happened again.

I really like my m11x and im looking for a possible solution, im also on OC and always plugged to AC.

 

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11 Replies
8 Krypton

Re: M11X Freezes with a buzzing sound, help

What GPU and driver version?

Dell XPS 15 9550 - 16GB - PM951 500GB SSD - GTX960

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bloodysnday
6 Indium

Re: M11X Freezes with a buzzing sound, help

I got a nvidia geforcegt335m and how do i check the drivers?

i recently updated with the ones in the dell page its says in monitor properties version: 70.15.3c.0.a6 but this happens since day one.

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Jackgist007
6 Indium

Re: M11X Freezes with a buzzing sound, help

To check your drivers go to your Control Panel, then to Device Manager.  It will have a drop down menu with all of the components on the computer.  Selct the display for example and you should see two choices, the intel  and the Nvidia;select waxh one and you will get a window with four tabs.  One of the tabs id the driver.

 

You can do this with all of the components from the Device manager.

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bloodysnday
6 Indium

Re: M11X Freezes with a buzzing sound, help

Ok so the version of my driver is 8.17.12.6308

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Jackgist007
6 Indium

Re: M11X Freezes with a buzzing sound, help

Interesting the one I just downloaded last week from the Dell site is 8.17.12.5730 dated 5/26/2010.  I had a bunch of problems with freezing etc (no buzzing though) and Dell/Alienware replaced my Motherboeard and Hard drive.  So far it has ran smoother than ever.

 

Have you called the ALienware support line and talked with them?  Let them go through tests on your computer to see if it is something they can replace.  Hopefully your computer is still under warranty.

 

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bloodysnday
6 Indium

Re: M11X Freezes with a buzzing sound, help

hmm i just checked my warranty and it expires until april 2012 the problem its that i live in mexico do you know if i can still send it from a dell center here?

 

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Jackgist007
6 Indium

Re: M11X Freezes with a buzzing sound, help

I would call the Alienware tech support at 866-287-6727.  They tested mine via the internet.  I did not have to send it anywhere.  The technician also came to my office and did the work at a desk next to me. 

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bloodysnday
6 Indium

Re: M11X Freezes with a buzzing sound, help

I think i will try that but first i want to reinstall windows 7 do you know how can i do it since the m11x doesn't have a disc reader, can i do it via usb? or i need to mount an image of the disc that came with my alienware?

because many other m11x users had the same issue and a OS reinstall fix it. What was the issue with yours and what trigger it?

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Jackgist007
6 Indium

Re: M11X Freezes with a buzzing sound, help

I unfortunately had no idea what triggered it and to be honest am not sure if it is fixed.  All i know is that it has ran smoothly for about a week now.

 

I purchased an optical reader so I installed via a disc.  I am not sure if an image of the disc will work or not.  The tech folks may be able to re-install over the internet......not sure though.

 

Good luck.

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