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Qwkwhip
1 Nickel

M14x R2 Blue screen and no audio detected randomly .

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Hello, My recently bought M14x  has been giving me blue screen errors and "no audio output device is installed" errors.

Dell changed the solid hard drive and I have the same problem. I would like to return this machine, because since I have had it it is not working properly.

It cost me $1907.00. I paid for quality and this is not it.

Regards.

Curtis.

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5 Replies
Alienware-Natal
4 Germanium

Re: M14x R2 Blue screen and no audio detected randomly .

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Hi Curtis,

Try to update the BIOS to the latest version, here's the download: 

Alienware M14x R2 BIOS A11 

And make sure the audio driver is installed: type on the start menu search box "device manager" and press <Enter>, and find the "sound, video and game controllers", click on the little arrow on the left side to expand the drivers and check if the "creative labs audio driver" is installed.

Alienware-Natalia
Dell | Alienware Technical Support Alienware Arena
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
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Qwkwhip
1 Nickel

Re: M14x R2 Blue screen and no audio detected randomly .

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I have the upgraded Sound Blaster Recon3Di, its installed.

I had the latest BIOS version before, but read to try a version earlier.

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Alienware-Natal
4 Germanium

Re: M14x R2 Blue screen and no audio detected randomly .

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This issue usually requires a motherboard replacement. Please allow me to review your case, send me a private message with your service tag and contact information and I'll help you out.

Alienware-Natalia
Dell | Alienware Technical Support Alienware Arena
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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Qwkwhip
1 Nickel

Re: M14x R2 Blue screen and no audio detected randomly .

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Hello, how soon can I get a resolve to these problems?

what is the procedure to return this laptop, I am without patience now.

Regards.

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Qwkwhip
1 Nickel

Re: M14x R2 Blue screen and no audio detected randomly .

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dell changed the hard drive, mother board, speakers and fan. works perfect now, figures.