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14750
M14x R2 Blue screen and no audio detected randomly .
Hello, My recently bought M14x has been giving me blue screen errors and "no audio output device is installed" errors.
Dell changed the solid hard drive and I have the same problem. I would like to return this machine, because since I have had it it is not working properly.
It cost me $1907.00. I paid for quality and this is not it.
Regards.
Curtis.
Qwkwhip
4 Posts
1
May 15th, 2013 19:00
dell changed the hard drive, mother board, speakers and fan. works perfect now, figures.
NataliaatAW
835 Posts
0
April 9th, 2013 13:00
Hi Curtis,
Try to update the BIOS to the latest version, here's the download:
Alienware M14x R2 BIOS A11
And make sure the audio driver is installed: type on the start menu search box "device manager" and press , and find the "sound, video and game controllers", click on the little arrow on the left side to expand the drivers and check if the "creative labs audio driver" is installed.
Qwkwhip
4 Posts
0
April 9th, 2013 13:00
I have the upgraded Sound Blaster Recon3Di, its installed.
I had the latest BIOS version before, but read to try a version earlier.
NataliaatAW
835 Posts
0
April 9th, 2013 15:00
This issue usually requires a motherboard replacement. Please allow me to review your case, send me a private message with your service tag and contact information and I'll help you out.
Qwkwhip
4 Posts
0
April 11th, 2013 07:00
Hello, how soon can I get a resolve to these problems?
what is the procedure to return this laptop, I am without patience now.
Regards.