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TuanVo
1 Nickel

M14x R2 freezes randomly and becomes non responsive. Freezes with out blue screen

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While i doing anything web browser or play league of legend (light games)I get random freezes. while doing anything from word processing to gaming.

In result the screen becomes frozen and the fans decide to get noisy and keep noisy until i have to hold power button for shut it down.

The only way to shut down is to hold the power button. I only get random freezes with out blue-screen.


I assume this may be a motherboard issue or hard drive issue. But I'm no expert.

Things I've tried:
re-install windows.
update bios. last ver A09
Turn off speedstep
Upgrading all driver software

Last thing i have done is run F12 and I ran the diagnostics and everything has passed.

I have run AlienAutopsy everything seen like perfect and healthy 

None of these have helped I get the freezes usually every 2-4 days. It's kind of annoying. Please help me. I am using this laptop everyday in school. 

Does anyone else have this issue or a solution:

Thanks

Here is my system information detail

QuantityItem NumberDescription
1
225-2999
Alienware M14X R2
1
310-0173
Airborne Documentation, System Exchanges,Factory Install
1
312-1341
63WHr 8-Cell Primary Battery
1
313-8792
AlienFX Color, Quasar Blue
1
318-2320
Stealth Black with Soft Touch Finish
1
319-0077
8GB Dual Channel DDR3 at 1600MHz
1
319-0080
Slot-Loading Dual Layer DVD Burner, DVD+-RW
1
319-1458
3rd Generation Intel Core i7-3630QM (6MB Cache, up to 3.4GHz w/ Turbo Boost 2.0)
1
320-3618
2 GB DDR5 NVIDIA GeForceGT 650M using NVIDIA Optimus technology
1
320-3629
14.0" High Def+ (900p/1600x900) with WLED backlight
1
331-2071
Standard Nameplate, M14X
1
331-2071
Standard Nameplate, M14X
1
331-6865
Alienware Documentation
1
331-7218
Alienware M14X 150W A/C Adapter
1
331-7219
Placement, M14X R2
1
331-7223
Resource DVD, M14X R2
1
331-7324
English Keyboard, M14X R2
1
331-8045
Windows 7 OS Label, Alienware Notebooks
1
342-4490
500GB 7200RPM SATA 3Gb/s
1
342-4500
Shipping Material, M14X R2
1
342-5506
64GB mSATA caching SSD
1
410-0548
Adobe Acrobat Reader
1
420-9691
DataSafe Local BackUp
1
420-9956
PC Restore
1
421-0092
DELL-DOWNLOAD-FLAG
1
421-3874
Camera Software 2.X, Factory Install
1
421-4047
Dell Digital Delivery Client
1
421-4289
Dell Support Center Software 3.0
1
421-4818
Creative Sound Blaster Recon3Di with THX TruStudio Pro Software
1
421-5789
Windows 7 Home Premium 64 bit Service Pack 1, English, w/Media
1
421-7648
Quickset, M14X R2
1
421-7651
Wireless Display Application and Driver
1
421-7652
Alienware Command Center Software, M14X
1
421-8801
Microsoft Office Trial
1
421-9378
Windows 7 Browser Search for Alienware
1
430-4725
Intel Advanced-N WiFi Link 6250 a/g/n 2x2 MIMO Technology with WiMax and Bluetooth 4.0
1
430-4728
Internal Bluetooth 4.0
1
461-8389
NO VIRUS PROTECTION REQUESTED
1
469-0500
No Wireless HD Selected
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15 Replies

Re: M14x R2 freezes randomly and becomes non responsive. Freezes with out blue screen

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Hello Tuan,

Appreciate the effort to troubleshoot the issue. I would request you to check if the system is overheating when it freezes. In addition, there are few steps I would suggest which might be helpful.

Cleaning the air vents of the computer.
-- Check the vents on the computer to see if they are covered with dust thereby not allowing heat and air to pass through.
-- Turn off the System.
-- Unplug the AC Adapter.
-- Remove the Battery, for instructions on how to remove the battery see the Service Manual.
-- Use Compressed Air to blow the dust out of the vents.

I would also suggest running the Microsoft Fix it for the performance issue will help. Please refer to the link mentioned below for the Microsoft fix it.
Run the Performance Troubleshooter
Run the Maintenance Troubleshooter

For more details, please follow the link mentioned below.
http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&cs=19&l=en&s=dhs&docid=...
Please try the steps and write back to us. I’d be glad to assist further.

Thanks & Regards
Allan D
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USIndia. For Dell support videos click Here.

If a post answers your question, please click "Yes".

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TuanVo
1 Nickel

Re: M14x R2 freezes randomly and becomes non responsive. Freezes with out blue screen

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Hi Allan

Thanks for fast respond.

I just receive my laptop last weeks . I don't think any dust in vents air and fans.

I already run Run both  Performance Troubleshooter,Run the Maintenance Troubleshooter, before I run diagnostics from F12 . Still no result . Random Freezes keep show up with out any reason.

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Re: M14x R2 freezes randomly and becomes non responsive. Freezes with out blue screen

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Hi Tuanvo,

Thank you for replying.
I would suggest checking the Reliability Monitor, which would tell us what exactly is causing the computer to freeze.
-- Click Start.
-- In Search Programs and Files tab, type; "reliability".
-- The option as View Reliability History comes up.
-- Open the program.
-- Check for the Critical events and please note down which program is causing the computer to freeze.

Please capture the error and write back to us. I'd be glad to assist further. 

Thanks & Regards
Allan D
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USIndia. For Dell support videos click Here.

If a post answers your question, please click "Yes".

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TuanVo
1 Nickel

Re: M14x R2 freezes randomly and becomes non responsive. Freezes with out blue screen

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2474.Untitled.jpg

I just got random freezes again around 9 PM to 10 PM 11/1/2012 today @@

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Re: M14x R2 freezes randomly and becomes non responsive. Freezes with out blue screen

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Hi,

I would suggest you to scan you computer for viruses using the security software installed on the computer. You may refer to the following link for more details. http://dell.to/QaMLdU
Virus or spy-wares might be a cause for the system to  freeze. In case the step doesn't help, we would have to do the PC Restore (Factory Image). Please refer the following link to perform PC Restore. http://bitly.com/KTY2az
Please write back to us if you have any further questions.

 

Thanks & Regards
Allan D
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USIndia. For Dell support videos click Here.

If a post answers your question, please click "Yes".

TuanVo
1 Nickel

Re: M14x R2 freezes randomly and becomes non responsive. Freezes with out blue screen

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Hi

Please help me with wireless hd card

en.community.dell.com/.../19482072.aspx

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Abhishek Raj
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Re: M14x R2 freezes randomly and becomes non responsive. Freezes with out blue screen

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Hi,

 

I would suggest you to scan you computer for viruses using the security software installed on the computer.

 

 

The user said he installed Windows again. How can it still be a Virus problem Allan-D?

I had this same problem and i got my motherboard changed. Now it seems to be working fine but i'm not sure for how long. 

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Sal6078
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RE: M14x R2 freezes randomly and becomes non responsive. Freezes with out blue screen

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Hi, did you ever get an answer to the problem?  my  M14XR2  is doing the same thing.... Freezes randomly when videos are playing and I have to restart the computer each time,  it's getting annoying.

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scottwentland
1 Copper

RE: M14x R2 freezes randomly and becomes non responsive. Freezes with out blue screen

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I have had this freezing issue since my very first day with this computer (M14x R2 - top of the line, maxed components), and it still happens frequently. I have at least one random freeze per day of use, and it happens during trivial use like surfing the internet, checking e-mail, or watching a youtube video. 

It's very frustrating. Did you ever resolve your issue? 

I tried to have it resolved by Alienware tech support, but they were useless. They ran a bunch of standard diagnostics and nothing turned up. I believe I got a lemon of a laptop from Alienware and this will definitely be the last one of these computers I will ever buy. 

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