6jonathan1
1 Copper

M14x R2 only detecting integrated graphics?

Hello, I've been an owner of Alienware since Christmas and for some reason today since yesterday, it seems to be locked on intergrated graphics and in some games, its the only graphic card they could detect. I have tried restarting my laptop 2 times, but I'm still locked down to the Intel Graphics. Does anyone know a solution to this?

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10 Replies

Re: M14x R2 only detecting integrated graphics?

Hello 6jonathan1,

Did you check in to the device manager under display adapters? Check if the nvidia graphics card is detected there?

Karen M.
Dell | Alienware Technical Support Alienware Arena
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runamonk
1 Nickel

Re: M14x R2 only detecting integrated graphics?

Have you tried installing the latest bios A10? This sounds like the issue where the nvidia gpu isn't detected in because of version A09.

http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/alienware-m14x-r2?driverId=G8KRH&osCode=W764&fileId=3103819473

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6jonathan1
1 Copper

Re: M14x R2 only detecting integrated graphics?

It detects it there, but I still have games still on integrated and I even tried changing to high-graphics for global, but I still get the same problem. Worst part, I can never find the games because I use Steam to install them.

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Re: M14x R2 only detecting integrated graphics?

6jonathan1

Check out this article <ADMIN NOTE: Broken link has been removed / replaced from this post by Dell>, on figure #4 there is a workaround you can use to start your games with the discrete graphics.

Karen M.
Dell | Alienware Technical Support Alienware Arena
Opening your case and/or replacing parts yourself does not void your warranty!
YouTube Logo Check out our disassemble videos on YouTube
If you need extra assistance please use Facebook Logo Twitter Logo, I can't always reply to PM's

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MrCaddy
1 Copper

Re: M14x R2 only detecting integrated graphics?

I am having a similar issue but my Mx14 is only detecting integrated graphics always not detecting video card at all anywhere can not install drivers because its not picked up

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Moderator
Moderator

Re: M14x R2 only detecting integrated graphics?

Hi MrCaddy,

I would suggest that you run the diagnostics on the computer by following the steps mentioned below and check if there is any issue with the hardware on your system.

  1. Turn on or restart the computer.
  2. Immediately at the Dell logo screen, starting tapping the <F12> key once a second until the One Time Boot menu appears (if the computer boots to Windows turn the computer off and try again).
  3. At the One Time Boot menu, press the <Down> arrow key to highlight Diagnostics, PSA+ or Enter ePSA, then press <Enter> to begin the hardware Diagnostics.
  4. Write down any error codes listed. Reply to us with the error codes.

In addition, I would suggest you to download the Nvidia driver from the dell support site and install it. Please enter your service tag # on the link below, select the OS, then download the video card driver from Video section onto the system and install it.

http://dell.to/ZaQuel

Please let me know if this helps.

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MrCaddy
1 Copper

Re: M14x R2 only detecting integrated graphics?

Thanks for the info. I ran the diag and it showed no errors and it also did not show my Videa Card in that test process. But, with that being said I got back into windows and went into my device manager just to make sure i am still having issues with the Nvidia drive and drivers and it is now recognizing my card. I now have the drivers up to date and as far as i know now everything is working properly. Not sure what has been going on i went a few days without it and have even made arrangements to ship it off for warranty repair assuming it was dead. I am unable to really test the video performance at this time and will update if problems persists after this.

Again Thank you for the help

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Moderator
Moderator

Re: M14x R2 only detecting integrated graphics?

not a problem, please let us know if you have further issues.

Alienware-Milena
Dell | Alienware Technical Support Alienware Arena
#IWork4Dell
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HerrCatsfood
1 Copper

RE: M14x R2 only detecting integrated graphics?

i'm getting this issue with my A14 as well, if i run the latest BIOS and reboot it works, but only seems to last a little while

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