Lucky Mouse
1 Copper

M17x R2 Won't Boot/Screen Blank

This problem started after I let the battery in my M17x run dead a couple days ago. Now when I press the power button, the leftmost fan whirs very loudly and the keyboard lights up, but the screen stays blank until I remove the battery/power cord. There's no backlight, no sounds, nothing on the screen at all. I've tried taking the battery out, doing a deep reset, attempting to start the BIST, pretty much everything I can think of, but it just doesn't work.

In case you need more details, the problem is pretty much exactly the same as the one described here: http://en.community.dell.com/owners-club/alienware/f/3746/t/19462593.aspx 

Any help would be greatly appreciated, I need my laptop operational again as soon as possible. 

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18 Replies
AndrewSi
4 Beryllium

Re: M17x R2 Won't Boot/Screen Blank

Try doing a complete power drain, here is the precedure

1. Disconnect power cord and remove battery.

2. Turn laptop over and remove rear cover (two screws).

3. Find a small battery in the shape of a coin and disconnect from motherboard ( It should be just beside the center cooling fan).

4. Leaving everything disconnected turn the laptop over and hold down the power button (alien head) and count slowly to 20

5. Turn laptop over, reconnect EVERYTHING and try switching the laptop on with battery and power cord connected

Good luck....

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Lucky Mouse
1 Copper

Re: M17x R2 Won't Boot/Screen Blank

I did exactly as directed, but this didn't work. The original problem still persists.

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AndrewSi
4 Beryllium

Re: M17x R2 Won't Boot/Screen Blank

Sorry, I forgot to ask, can you get anything to appear on the screen at all?

Have you tried booting with just power and no battery?

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Highlighted
Lucky Mouse
1 Copper

Re: M17x R2 Won't Boot/Screen Blank

No, I cannot get anything to appear at all. And yes, I have tried booting without the battery, but it yielded no results.

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Alienware-Karen
3 Cadmium

Re: M17x R2 Won't Boot/Screen Blank

Hello Lucky Mouse,

Follow the steps from this link to diagnose your system.

General Video Troubleshooting

Karen M.
Dell | Alienware Technical Support Alienware Arena
Opening your case and/or replacing parts yourself does not void your warranty!
YouTube Logo Check out our disassemble videos on YouTube
If you need extra assistance please use Facebook Logo Twitter Logo, I can't always reply to PM's

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Lucky Mouse
1 Copper

Re: M17x R2 Won't Boot/Screen Blank

I've literally done everything listed there already. Nothing shows up on an external monitor, I can't adjust the brightness because the screen literally does not come on. And the BIST can't be accsessed, because once again nothing shows up on the screen.

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Alienware-Karen
3 Cadmium

Re: M17x R2 Won't Boot/Screen Blank

Lucky Mouse

I sent you a friend request, please accept it and send me a PM with your service tag, phone number, and the link for this thread so I can review your case.

Karen M.
Dell | Alienware Technical Support Alienware Arena
Opening your case and/or replacing parts yourself does not void your warranty!
YouTube Logo Check out our disassemble videos on YouTube
If you need extra assistance please use Facebook Logo Twitter Logo, I can't always reply to PM's

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Sug4rFree
1 Copper

Re: M17x R2 Won't Boot/Screen Blank

I am having this exact same issue. If you could also help me resolve this problem it would be greatly appreciated.

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Alienware-Natal
4 Beryllium

Re: M17x R2 Won't Boot/Screen Blank

Hi Sug4rFree,

What's the model of your system?

Alienware-Natalia
Dell | Alienware Technical Support Alienware Arena
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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