fergulus
1 Nickel

M17x-R2, grounding issue

My laptop does not move from its location, and all power connections are tight and not loose in any way. The metal case of the laptop shocks me every few days.  Does anyone have an idea why this is happening?

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12 Replies
malreid
2 Iron

Re: I am getting electrocuted with my Alienware m17x-R2

en.community.dell.com/.../19894145.aspx

User wake-up design feature perhaps?

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7Leagueboot
4 Tellurium

Re: I am getting electrocuted with my Alienware m17x-R2

You are using a trainer?

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fergulus
1 Nickel

Re: I am getting electrocuted with my Alienware m17x-R2

Trainer? I am pretty sure that Dell would be for having such a wake-up feature as electrocution without being able to turn it off!  It really is strange, because my laptop does not move and therefore cannot have changed connection angles, etc, but a minute ago was shocking both my arms on the metal casing vigorously. There has to be a grounding problem somewhere, but I have tried both power supplies and different power outlets to the same end result. This has happened to me in numerous locations, so it cannot be blamed on my household power either.

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89fordprobee
4 Ruthenium

Re: I am getting electrocuted with my Alienware m17x-R2

I had this issue with one place I lived in. Ended up being the house wiring itself (no grounds attached at outlets). So Dell was not at fault. I moved into a different place and all was good. I figured this out on my own being it was older house which originally prolly didn't have ground wire when built.

Alienware X51 R3 

M18X R2  Smiley Happy  (again)  

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Previous Systems:

M18X R2, M17X R2 ,M17X R1, XPS M1730 & M1530, Inspiron 17R

Posting Tips:
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I answer questions here, but
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prudhvii7
1 Nickel

Re: I am getting electrocuted with my Alienware m17x-R2

it's due to its outer shell.there is no way to prevent this.it happens to me very often.

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markshaheen
3 Zinc

Re: I am getting electrocuted with my Alienware m17x-R2

Yes it can be prevented. All two prong AC adapters should be plugged into a surge protector strip that uses three prongs and then plugged into a grounded three prong outlet.

Mark
Minneapolis, Minnesota

Area 51 R2

Alienware 17 R3

Alienware - Area 51 R4

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89fordprobee
4 Ruthenium

Re: I am getting electrocuted with my Alienware m17x-R2

see since this dosent happen when  on battery or shouldnt it leads me to beleive the problem does infact fall with grounding issue on either the plugs in your home(maybe try another house  to verify this if apartment.. a friends place thats not in same building)  if it still does it then problem lies with the adapter grounding my acer laptop  just pulled this off lastnight when i touched a screw on the power adapter ,funny part is its the same 193 watt Delta Adpter Dell uses just different ends on it , also since on average the voltage @ computer is usually 18 volts~ , I just varified actually with my buddy being a  Electrician that if it actually is a grounding issue  higher voltage/amps can possibly  be present so you might wanna complain to dellienware!.

also on that note maybe this is reason for the M17X R3 being made of plastic instead of magnesium alloy? just a thought .

Alienware X51 R3 

M18X R2  Smiley Happy  (again)  

Inspiron 11 Flip , Studio 1535 ,Inspiron 6400

Previous Systems:

M18X R2, M17X R2 ,M17X R1, XPS M1730 & M1530, Inspiron 17R

Posting Tips:
- Always provide machine make, model, specs and software versions.
- Click the button if we answered your question.

I answer questions here, but
I'm not a Dell employee.

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jhalpinjr
2 Iron

Re: I am getting electrocuted with my Alienware m17x-R2

The metal chassis in the computer is the ground plane for all of the components. You should not be getting shocked. However, there are quite few reasons for this to be happening. A difference in potential is all it takes. Verify if your outlet is grounded as Dell will ask (this can be done with a muilti-meter or, if not comfortable with that, a simple outlet tester you can get at lowes for $3- it lights up and tells you what the status of your outlets are.).

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prudhvii7
1 Nickel

Re: I am getting electrocuted with my Alienware m17x-R2

i am having the same problem since a very long time,no use how much i tried it does not stop.mine just gives a minor electric shocks some times

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