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AFChris85
1 Copper

M17x-R3 Battery, "Plugged in NOT Charging"

I am having issues with my Battery NOT charging.  When it is plugged in the battery in the bottom right says "Plugged in Not Charging"  I researched the issues and have done everything I can to fix it myself. Bought New Charger, Bought New Battery, Reinstalled Drivers, Checked Bios. Now I have read that it might be something with the Motherboard but after running diagnostics everything checked out "Passed".

Help Please!

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10 Replies
gezzka
1 Nickel

RE: ALIENWARE M17X R3 Battery "Plugged in NOT Charging"

my 14 is doing the exact same thing. I would also like to know how to fix this.

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gezzka
1 Nickel

RE: ALIENWARE M17X R3 Battery "Plugged in NOT Charging"

I called tech support and indeed its my motherboard. my 14 diagnostics said nothing was wrong either but there is they will be coming to replace it early next week. I suggest calling support the really helped alot.

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kevincludlow
1 Nickel

RE: ALIENWARE M17X R3 Battery "Plugged in NOT Charging"

I have the exact same issue.  I just bought a two new chargers (because the first one gave me the "plugged in not charging" warning so I bought another one because I figured the first was bad) and a new battery but I continue to get the "plugged in not charging" warning.  I have tried everything as well going on youtube and researching on my own.  Nothing works!

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Alienware-Naomi
5 Tungsten

RE: ALIENWARE M17X R3 Battery "Plugged in NOT Charging"

Hi AFChris85 and kevincludlow!

Please check in the BIOS if the AC adapter type says “unknown”. Then send me a PM with your Service Tag and the link to the thread so I can review your case further.

Alienware-Naomi
Dell | Alienware Technical Support Alienware Arena
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
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kevincludlow
1 Nickel

RE: ALIENWARE M17X R3 Battery "Plugged in NOT Charging"

Thank you for your reply.

I checked the BIOS and it is fine and up to date.  My service tag number is: <deleted your private indormation>. Is there anything else I can do?  This is my second charger I bought in one week with no luck.  Both chargers will power the laptop without a battery but my battery is brand new as well.

Please help!

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Alienware-Naomi
5 Tungsten

RE: ALIENWARE M17X R3 Battery "Plugged in NOT Charging"

The problem seems to require a Motherboard replacement. Please verify what it says next to AC adapter type on the BIOS.

We don't recommend you use your Service Tag on public posts. Please edit the previous post and remove the Tag, then send me a PM with your information and the link to the thread.

Alienware-Naomi
Dell | Alienware Technical Support Alienware Arena
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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kevincludlow
1 Nickel

RE: M17x-R3 Battery, "Plugged in NOT Charging"

My BIOS says "enabled" for my charger.  This issue occurred after my charger was chewed through by my dog.  The motherboard should be fine.

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Draoidh
1 Copper

RE: M17x-R3 Battery, "Plugged in NOT Charging"

My M17x is doing the exact same thing, guess I'll hold off on buying a new battery and/or charger for now...until I figure out how to fix it.

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ptd1985
1 Copper

RE: M17x-R3 Battery, "Plugged in NOT Charging"

Having the same issue. Charger says enabled in Bios. Bios level A08.

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