Nighthawk42
1 Nickel

RE: M17x-R3, Nvidia 580M, Intermittent Problem (Crashes, 8-beep)

The card has been removed and replaced and it seems to work for a while but then stopped working again.  If I go into the settings and deactivate the 580m and run off the on-board video the computer operates (albeit without a good graphics card) fine, so it's definitely the card.

Due to there not being any supported upgrade from Dell and the 580m's no longer being available, the local shop after trying the 760m decided they couldn't get it to work and sent it back.  So, I'm now back to trying to source a 580m or make a 770-780m work on my own.  It sounds like the 780m may actually be easier to make work so I may end up going that way.

0 Kudos
DoubleGeeBar
1 Nickel

RE: M17x-R3, Nvidia 580M, Intermittent Problem (Crashes, 8-beep)

I think we got screwed over on this expensive computer , there should be a recall and/or reimbursement for a better model .
0 Kudos
mightyxman
1 Copper

RE: M17x-R3, Nvidia 580M, Intermittent Problem (Crashes, 8-beep)

I agree, after spending all that money the least they could do is either recall the laptops or reimburse us with video cards that will work in them.....  I had dell replace my GTX 580m right before the warranty expired, and now a year and a half later my card is dying again and Dell now says well it's out of warranty and they don't have the parts for the M17xR3, discontinued.  Told me to try Ztronics.com for replacement parts....   So sick of Dell....

0 Kudos
DoubleGeeBar
1 Nickel

RE: M17x-R3, Nvidia 580M, Intermittent Problem (Crashes, 8-beep)

NOTE * 

After black screening repeatedly and getting no firm or consistent advice .... I right clicked my desktop and went into NVIDIA CONTROL PANEL and first tried DEFAULTS and then played with a bunch of settings --- can't tell you exactly where or what I changed (it was a year ago ) ........BUT ,

THE BLACK SCREENING STOPPED and I've been happy with my computer since then ---

GOOD LUCK !  

Hope this works for any and all too ; It certainly is worth a shot !

0 Kudos
RxRot
1 Copper

RE: M17x-R3, Nvidia 580M, Intermittent Problem (Crashes, 8-beep)

I have a 3D R3 and I don't have an option for integrated or discrete graphics in the panel.  I was messing with the settings yesterday and will continue to do so tonight.  Would you mind posting what options you have in your nVidia Control Panel DoubleGeeBar?  What driver are you running?  My computer only black screens when the video card goes into high power mode (i.e. when gaming of watching video while plugged-in).  I can actually run games on battery, but of course it's terribly slow.  I tried a different PS, two more 580m video cards (not sure if they are functional though...bought them from eBay and they were claimed to work), re-pasted, re-padded with Fujipoly, etc.  I even ordered a motherboard from China, but it gave me the 8-beep LCD failure chime, so I'm waiting on a replacement.  I'm at wits end, but I'm determined to get it working again!  Any input would be appreciated.  

-Gav

PS - Wishful thinking:  Does anyone have a GPU I could borrow to test?  Or could I test my GPU in someone's R3?

0 Kudos
DoubleGeeBar
1 Nickel

RE: M17x-R3, Nvidia 580M, Intermittent Problem (Crashes, 8-beep)

Driver and other info in here ...

Current Time = Wed Nov 19 19:46:57 2014 Central Standard Time

Computer Name
Number of Processors = 8

========== CPUID Info ==========

Processor 0:

Brand = Intel(R) Core(TM) i7-2820QM CPU @ 2.30GHz

Family = 6

Model = 10

Stepping = 7

 L1 Instr Cache Size = 0

 L1 Data Cache Size = 0

 L2 Cache Size = 262144

 L3 Cache Size = 0

 Feature flags:

 CPUID 00000001[edx]=0xbfebfbff:

 fpu : Processor supported vme : Processor supported
 de : Processor supported pse : Processor supported
 msr : Processor supported pae : Processor supported
 mce : Processor supported cx8 : Processor supported
 apic : Processor supported sep : Processor supported
 mtrr : Processor supported pge : Processor supported
 mca : Processor supported cmov : Processor supported
 pat : Processor supported pse36 : Processor supported
 cflush : Processor supported ds : Processor supported
 acpi : Processor supported mmx : Processor supported
 fxsr : Processor supported sse1 : Processor supported
 sse2 : Processor supported ss : Processor supported
 htt : Processor supported tm : Processor supported
 sbf : Processor supported


 CPUID 00000001[ecx]=0x1fbae3ff:

 tm2 : Processor supported est : Processor supported
 cid : No processor support sse3 : Processor supported


 CPUID 80000001[edx]=0x28100800:

 syscall : Processor supported nx : Processor supported
 lm : Processor supported

========== CPUID Info ==========

Processor 1:

Brand = Intel(R) Core(TM) i7-2820QM CPU @ 2.30GHz

Family = 6

Model = 10

Stepping = 7

 L1 Instr Cache Size = 0

 L1 Data Cache Size = 0

 L2 Cache Size = 262144

 L3 Cache Size = 0

 Feature flags:

 CPUID 00000001[edx]=0xbfebfbff:

 fpu : Processor supported vme : Processor supported
 de : Processor supported pse : Processor supported
 msr : Processor supported pae : Processor supported
 mce : Processor supported cx8 : Processor supported
 apic : Processor supported sep : Processor supported
 mtrr : Processor supported pge : Processor supported
 mca : Processor supported cmov : Processor supported
 pat : Processor supported pse36 : Processor supported
 cflush : Processor supported ds : Processor supported
 acpi : Processor supported mmx : Processor supported
 fxsr : Processor supported sse1 : Processor supported
 sse2 : Processor supported ss : Processor supported
 htt : Processor supported tm : Processor supported
 sbf : Processor supported


 CPUID 00000001[ecx]=0x1fbae3ff:

 tm2 : Processor supported est : Processor supported
 cid : No processor support sse3 : Processor supported


 CPUID 80000001[edx]=0x28100800:

 syscall : Processor supported nx : Processor supported
 lm : Processor supported

========== CPUID Info ==========

Processor 2:

Brand = Intel(R) Core(TM) i7-2820QM CPU @ 2.30GHz

Family = 6

Model = 10

Stepping = 7

 L1 Instr Cache Size = 0

 L1 Data Cache Size = 0

 L2 Cache Size = 262144

 L3 Cache Size = 0

 Feature flags:

 CPUID 00000001[edx]=0xbfebfbff:

 fpu : Processor supported vme : Processor supported
 de : Processor supported pse : Processor supported
 msr : Processor supported pae : Processor supported
 mce : Processor supported cx8 : Processor supported
 apic : Processor supported sep : Processor supported
 mtrr : Processor supported pge : Processor supported
 mca : Processor supported cmov : Processor supported
 pat : Processor supported pse36 : Processor supported
 cflush : Processor supported ds : Processor supported
 acpi : Processor supported mmx : Processor supported
 fxsr : Processor supported sse1 : Processor supported
 sse2 : Processor supported ss : Processor supported
 htt : Processor supported tm : Processor supported
 sbf : Processor supported


 CPUID 00000001[ecx]=0x1fbae3ff:

 tm2 : Processor supported est : Processor supported
 cid : No processor support sse3 : Processor supported


 CPUID 80000001[edx]=0x28100800:

 syscall : Processor supported nx : Processor supported
 lm : Processor supported

========== CPUID Info ==========

Processor 3:

Brand = Intel(R) Core(TM) i7-2820QM CPU @ 2.30GHz

Family = 6

Model = 10

Stepping = 7

 L1 Instr Cache Size = 0

 L1 Data Cache Size = 0

 L2 Cache Size = 262144

 L3 Cache Size = 0

 Feature flags:

 CPUID 00000001[edx]=0xbfebfbff:

 fpu : Processor supported vme : Processor supported
 de : Processor supported pse : Processor supported
 msr : Processor supported pae : Processor supported
 mce : Processor supported cx8 : Processor supported
 apic : Processor supported sep : Processor supported
 mtrr : Processor supported pge : Processor supported
 mca : Processor supported cmov : Processor supported
 pat : Processor supported pse36 : Processor supported
 cflush : Processor supported ds : Processor supported
 acpi : Processor supported mmx : Processor supported
 fxsr : Processor supported sse1 : Processor supported
 sse2 : Processor supported ss : Processor supported
 htt : Processor supported tm : Processor supported
 sbf : Processor supported


 CPUID 00000001[ecx]=0x1fbae3ff:

 tm2 : Processor supported est : Processor supported
 cid : No processor support sse3 : Processor supported


 CPUID 80000001[edx]=0x28100800:

 syscall : Processor supported nx : Processor supported
 lm : Processor supported

========== CPUID Info ==========

Processor 4:

Brand = Intel(R) Core(TM) i7-2820QM CPU @ 2.30GHz

Family = 6

Model = 10

Stepping = 7

 L1 Instr Cache Size = 0

 L1 Data Cache Size = 0

 L2 Cache Size = 262144

 L3 Cache Size = 0

 Feature flags:

 CPUID 00000001[edx]=0xbfebfbff:

 fpu : Processor supported vme : Processor supported
 de : Processor supported pse : Processor supported
 msr : Processor supported pae : Processor supported
 mce : Processor supported cx8 : Processor supported
 apic : Processor supported sep : Processor supported
 mtrr : Processor supported pge : Processor supported
 mca : Processor supported cmov : Processor supported
 pat : Processor supported pse36 : Processor supported
 cflush : Processor supported ds : Processor supported
 acpi : Processor supported mmx : Processor supported
 fxsr : Processor supported sse1 : Processor supported
 sse2 : Processor supported ss : Processor supported
 htt : Processor supported tm : Processor supported
 sbf : Processor supported


 CPUID 00000001[ecx]=0x1fbae3ff:

 tm2 : Processor supported est : Processor supported
 cid : No processor support sse3 : Processor supported


 CPUID 80000001[edx]=0x28100800:

 syscall : Processor supported nx : Processor supported
 lm : Processor supported

========== CPUID Info ==========

Processor 5:

Brand = Intel(R) Core(TM) i7-2820QM CPU @ 2.30GHz

Family = 6

Model = 10

Stepping = 7

 L1 Instr Cache Size = 0

 L1 Data Cache Size = 0

 L2 Cache Size = 262144

 L3 Cache Size = 0

 Feature flags:

 CPUID 00000001[edx]=0xbfebfbff:

 fpu : Processor supported vme : Processor supported
 de : Processor supported pse : Processor supported
 msr : Processor supported pae : Processor supported
 mce : Processor supported cx8 : Processor supported
 apic : Processor supported sep : Processor supported
 mtrr : Processor supported pge : Processor supported
 mca : Processor supported cmov : Processor supported
 pat : Processor supported pse36 : Processor supported
 cflush : Processor supported ds : Processor supported
 acpi : Processor supported mmx : Processor supported
 fxsr : Processor supported sse1 : Processor supported
 sse2 : Processor supported ss : Processor supported
 htt : Processor supported tm : Processor supported
 sbf : Processor supported


 CPUID 00000001[ecx]=0x1fbae3ff:

 tm2 : Processor supported est : Processor supported
 cid : No processor support sse3 : Processor supported


 CPUID 80000001[edx]=0x28100800:

 syscall : Processor supported nx : Processor supported
 lm : Processor supported

========== CPUID Info ==========

Processor 6:

Brand = Intel(R) Core(TM) i7-2820QM CPU @ 2.30GHz

Family = 6

Model = 10

Stepping = 7

 L1 Instr Cache Size = 0

 L1 Data Cache Size = 0

 L2 Cache Size = 262144

 L3 Cache Size = 0

 Feature flags:

 CPUID 00000001[edx]=0xbfebfbff:

 fpu : Processor supported vme : Processor supported
 de : Processor supported pse : Processor supported
 msr : Processor supported pae : Processor supported
 mce : Processor supported cx8 : Processor supported
 apic : Processor supported sep : Processor supported
 mtrr : Processor supported pge : Processor supported
 mca : Processor supported cmov : Processor supported
 pat : Processor supported pse36 : Processor supported
 cflush : Processor supported ds : Processor supported
 acpi : Processor supported mmx : Processor supported
 fxsr : Processor supported sse1 : Processor supported
 sse2 : Processor supported ss : Processor supported
 htt : Processor supported tm : Processor supported
 sbf : Processor supported


 CPUID 00000001[ecx]=0x1fbae3ff:

 tm2 : Processor supported est : Processor supported
 cid : No processor support sse3 : Processor supported


 CPUID 80000001[edx]=0x28100800:

 syscall : Processor supported nx : Processor supported
 lm : Processor supported

========== CPUID Info ==========

Processor 7:

Brand = Intel(R) Core(TM) i7-2820QM CPU @ 2.30GHz

Family = 6

Model = 10

Stepping = 7

 L1 Instr Cache Size = 0

 L1 Data Cache Size = 0

 L2 Cache Size = 262144

 L3 Cache Size = 0

 Feature flags:

 CPUID 00000001[edx]=0xbfebfbff:

 fpu : Processor supported vme : Processor supported
 de : Processor supported pse : Processor supported
 msr : Processor supported pae : Processor supported
 mce : Processor supported cx8 : Processor supported
 apic : Processor supported sep : Processor supported
 mtrr : Processor supported pge : Processor supported
 mca : Processor supported cmov : Processor supported
 pat : Processor supported pse36 : Processor supported
 cflush : Processor supported ds : Processor supported
 acpi : Processor supported mmx : Processor supported
 fxsr : Processor supported sse1 : Processor supported
 sse2 : Processor supported ss : Processor supported
 htt : Processor supported tm : Processor supported
 sbf : Processor supported


 CPUID 00000001[ecx]=0x1fbae3ff:

 tm2 : Processor supported est : Processor supported
 cid : No processor support sse3 : Processor supported


 CPUID 80000001[edx]=0x28100800:

 syscall : Processor supported nx : Processor supported
 lm : Processor supported

========== Operating System Information ==========

Microsoft Windows 7  Service Pack 1, Build 7601
========== Motherboard Information ==========

Motherboard Vendor: Not reported
Motherboard Version: Not reported
Motherboard Model: Not reported

========== DirectX version Information ==========

DirectX 11.0 (6.1.7600.16385)

========== Driver Version Information ==========

Nforce Driver Package version Not reported
Audio Driver  1.2.23.3
GART Driver  Not reported
Graphics Driver  331.65 (9.18.13.3165)
Ethernet Driver  Not reported
IDE Driver  Not reported
nTune 6.05.30

========== Processor, Bus, and Memory Speed Information ==========

CPU Speed = 2293.084
CPU Multiplier = 1.000  
FSB Frequency = 0
Memory Frequency = 0.000  
AGP Frequency = 0

========== GeForce Information ==========

GPU 1: GeForce GTX 580M
GPU 1 Video BIOS version: 70.24.2b.00.04

========== GPU's Core and Memory Speed Information ==========


GPU Core Speed = 620
GPU Memory Speed = 1500

GPU Shader Clock Speed = 1240

========== System Voltage Information ==========


========== Processor and System's Temperature Information ==========

CPU Temperature = Not Reported
System Temperature = Not Reported
GPU 0 Temperature = 31 C

========== Memory SPD Information ==========

Memory Dimm 0 (0x50) Memory not present
Memory Dimm 1 (0x51) Memory not present
Memory Dimm 2 (0x52) Memory not present
Memory Dimm 3 (0x53) Memory not present
Memory Dimm 4 (0x54) Memory not present
Memory Dimm 5 (0x55) Memory not present
Memory Dimm 6 (0x56) Memory not present
Memory Dimm 7 (0x57) Memory not present
========== NVIDIA PCI Device Information ==========


NVIDIA Device At PCI Bus 0x1 Device 0x0 Function 0x0:
 Vendor ID = 0x10de     DeviceID = 0x1211

 PCI Config Space Register Value for This Device

 PCI Address     Reg Value
 0x80010000     0x121110de
 0x80010004     0x00100007
 0x80010008     0x030000a1
 0x8001000c     0x00800010
 0x80010010     0xcc000000
 0x80010014     0xc000000c
 0x80010018     0x00000000
 0x8001001c     0xc800000c
 0x80010020     0x00000000
 0x80010024     0x00006001
 0x80010028     0x00000000
 0x8001002c     0x04901028
 0x80010030     0x00000000
 0x80010034     0x00000060
 0x80010038     0x00000000
 0x8001003c     0x00000110
 0x80010040     0x04901028
 0x80010044     0x00000000
 0x80010048     0x00000000
 0x8001004c     0x00000000
 0x80010050     0x00000001
 0x80010054     0x00000001
 0x80010058     0x0023d6ce
 0x8001005c     0x00000000
 0x80010060     0x00036801
 0x80010064     0x00000008
 0x80010068     0x00807805
 0x8001006c     0x00000000
 0x80010070     0x00000000
 0x80010074     0x00000000
 0x80010078     0x0002b410
 0x8001007c     0x012c8da0
 0x80010080     0x00002910
 0x80010084     0x00062d01
 0x80010088     0x11010143
 0x8001008c     0x00000000
 0x80010090     0x00000000
 0x80010094     0x00000000
 0x80010098     0x00000000
 0x8001009c     0x00000010
 0x800100a0     0x00000000
 0x800100a4     0x00000000
 0x800100a8     0x00000001
 0x800100ac     0x00000000
 0x800100b0     0x00000000
 0x800100b4     0x01140009
 0x800100b8     0x00000000
 0x800100bc     0x00000000
 0x800100c0     0x00000000
 0x800100c4     0x00000000
 0x800100c8     0x00000000
 0x800100cc     0x00000000
 0x800100d0     0x00000000
 0x800100d4     0x00000000
 0x800100d8     0x00000000
 0x800100dc     0x00000000
 0x800100e0     0x00000000
 0x800100e4     0x00000000
 0x800100e8     0x00000000
 0x800100ec     0x00000000
 0x800100f0     0x00000000
 0x800100f4     0x00000000
 0x800100f8     0x00000000
 0x800100fc     0x00000000

NVIDIA Device At PCI Bus 0x1 Device 0x0 Function 0x1:
 Vendor ID = 0x10de     DeviceID = 0x0e0c

 PCI Config Space Register Value for This Device

 PCI Address     Reg Value
 0x80010100     0x0e0c10de
 0x80010104     0x00100006
 0x80010108     0x040300a1
 0x8001010c     0x00800010
 0x80010110     0xce000000
 0x80010114     0x00000000
 0x80010118     0x00000000
 0x8001011c     0x00000000
 0x80010120     0x00000000
 0x80010124     0x00000000
 0x80010128     0x00000000
 0x8001012c     0x04901028
 0x80010130     0x00000000
 0x80010134     0x00000060
 0x80010138     0x00000000
 0x8001013c     0x00000211
 0x80010140     0x04901028
 0x80010144     0x00000000
 0x80010148     0x00000000
 0x8001014c     0x00000000
 0x80010150     0x00000000
 0x80010154     0x00000000
 0x80010158     0x0023d6ce
 0x8001015c     0x00000000
 0x80010160     0x00036801
 0x80010164     0x00000008
 0x80010168     0x00807805
 0x8001016c     0x00000000
 0x80010170     0x00000000
 0x80010174     0x00000000
 0x80010178     0x00020010
 0x8001017c     0x012c8da0
 0x80010180     0x00002810
 0x80010184     0x00052d01
 0x80010188     0x1101010b
 0x8001018c     0x00000000
 0x80010190     0x00000000
 0x80010194     0x00000000
 0x80010198     0x00000000
 0x8001019c     0x00000010
 0x800101a0     0x00000000
 0x800101a4     0x00000000
 0x800101a8     0x00000000
 0x800101ac     0x00000000
 0x800101b0     0x00000000
 0x800101b4     0x00000000
 0x800101b8     0x00000000
 0x800101bc     0x00000000
 0x800101c0     0x00000000
 0x800101c4     0x00000000
 0x800101c8     0x00000000
 0x800101cc     0x00000000
 0x800101d0     0x00000000
 0x800101d4     0x00000000
 0x800101d8     0x00000000
 0x800101dc     0x00000000
 0x800101e0     0x00000000
 0x800101e4     0x00000000
 0x800101e8     0x00000000
 0x800101ec     0x00000000
 0x800101f0     0x00000000
 0x800101f4     0x00000000
 0x800101f8     0x00000000
 0x800101fc     0x00000000

========== Other PCI Device Information ==========


Device At PCI Bus 0x0 Device 0x0 Function 0x0:
 Vendor ID = 0x8086     DeviceID = 0x0104

Device At PCI Bus 0x0 Device 0x1 Function 0x0:
 Vendor ID = 0x8086     DeviceID = 0x0101

Device At PCI Bus 0x0 Device 0x16 Function 0x0:
 Vendor ID = 0x8086     DeviceID = 0x1c3a

Device At PCI Bus 0x0 Device 0x1a Function 0x0:
 Vendor ID = 0x8086     DeviceID = 0x1c2d

Device At PCI Bus 0x0 Device 0x1b Function 0x0:
 Vendor ID = 0x8086     DeviceID = 0x1c20

Device At PCI Bus 0x0 Device 0x1c Function 0x0:
 Vendor ID = 0x8086     DeviceID = 0x1c10

Device At PCI Bus 0x0 Device 0x1c Function 0x2:
 Vendor ID = 0x8086     DeviceID = 0x1c14

Device At PCI Bus 0x0 Device 0x1c Function 0x3:
 Vendor ID = 0x8086     DeviceID = 0x1c16

Device At PCI Bus 0x0 Device 0x1c Function 0x5:
 Vendor ID = 0x8086     DeviceID = 0x1c1a

Device At PCI Bus 0x0 Device 0x1d Function 0x0:
 Vendor ID = 0x8086     DeviceID = 0x1c26

Device At PCI Bus 0x0 Device 0x1f Function 0x0:
 Vendor ID = 0x8086     DeviceID = 0x1c4b

Device At PCI Bus 0x0 Device 0x1f Function 0x2:
 Vendor ID = 0x8086     DeviceID = 0x282a

Device At PCI Bus 0x0 Device 0x1f Function 0x3:
 Vendor ID = 0x8086     DeviceID = 0x1c22

Device At PCI Bus 0x7 Device 0x0 Function 0x0:
 Vendor ID = 0x1969     DeviceID = 0x1083

Device At PCI Bus 0xd Device 0x0 Function 0x0:
 Vendor ID = 0x168c     DeviceID = 0x0030

Device At PCI Bus 0x19 Device 0x0 Function 0x0:
 Vendor ID = 0x1033     DeviceID = 0x0194

0 Kudos
RxRot
1 Copper

RE: M17x-R3, Nvidia 580M, Intermittent Problem (Crashes, 8-beep)

Thanks for the post.  I updated to the same 331.65 video driver to no avail.  I also updated the system bios to A12 from A10.  One difference I see is my 580m is running the 70.24.2b.00.06 bios and you are on the older 70.24.2b.00.04.  Do you have throttling issues?  I believe that is why they released the .06 bios, but I'd rather have throttling than nothing, so I think I will re-flash with the older bios and try that later today.

I hate to bother you again, but could you possibly tell me what settings you have in your nVidia Control Panel DoubleGeeBar?  I was tinkering with them last night, but didn't see any results.  It would be great if it was as minimally invasive as your case to get it back working!

Beyond that, I'm attempting to find someone local to test they GPUs I have to at least rule that out.  I bought a second heat sink, so I'll try that with one of the other cards too.  I'm thinking/hoping that the MXM slot on the motherboard is the culprit, so I may just have to wait until my other board is sent out to test.   

Cheers and Thanks,

Gav

 

0 Kudos
DoubleGeeBar
1 Nickel

RE: M17x-R3, Nvidia 580M, Intermittent Problem (Crashes, 8-beep)

3D settings -Performance

.

Resolution 1920 x 1080 (native)

60hz

highest 32 bit

.

Adjust Destop Color Settings

checked - other applications controlled

all channels

brightness +50

contrast +50

gamma +1.00

.

Applies enhancements

digital vibrance +50

hue +0

Reference image 1

.

Rotate Display

landscape

.

Adjust Desktop Aspect Ratio

120 hz refresh rate

.

Devise settings

factory shipped frequencies

.

Video

with video player settings ( NOT NVIDIA )

brightness +50

contrast +50

hue 179

saturation 50

.

Adjust video image settings

using video player settings ( NOT NVIDIA )

deinterlacing  is checked

.

Good Luck , hope it helps . Man , I'm afraid to even go in there cause of a chance of changing something .... been good now and computer runs excellent ... no throttling issues ... lol , I don't even know what throttling is ... but computer runs great .

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RxRot
1 Copper

RE: M17x-R3, Nvidia 580M, Intermittent Problem (Crashes, 8-beep)

Thanks for the message.  Apparently on the old bios the card would down clock as it got hotter, throttling.  Many complained of massive drops in frame rates.  I'm glad you have not had any issues.  Unfortunately, I did not have any luck with those settings.  I bought a brand new 580m and I'm waiting for it to arrive.  I hope that will finally take care of the problem!

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