Highlighted
aliman1sr
1 Copper

M17x-R4, AC adapter not charging battery

Hi a few days ago, my M17x-R4 crashed and rebooted. Upon rebooting, the Nivdia GTX 660M Video card was not being detected in the bios. Then today, the AC adapter warning came up.

Ali Rexhepi

Tags (1)
0 Kudos
1 Reply
Alienware-Naomi
5 Tungsten

RE: Ac Adapter not charging battery

Hi!

We don't recommend you post service tags or any other reference information or personal information on public posts. 

Try following the troubleshooting below:

  • If the NVIDIA card is not detected, try pressing Fn+F7 to enable it again and restart. 
  • Then, confirm it's being detected on Windows and BIOS. Check also if the AC adapter type says 'Unknown" on the BIOS.
  • If the GPU is still not detected, or shows Standard VGA Adapter on the Device Manager, try re-installing the video driver as explained on this article
  • Check for any BSOD from when the computer crashed.

Let me know the results!

Alienware-Naomi
Dell | Alienware Technical Support Alienware Arena
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

0 Kudos