Fryzam
1 Copper

M17x-R4, Screen Static

I am having some issues with my Alienware MX17-R4. I have noticed 2 or 3 times over the past year, that my display starts to have, what looks like, static on the screen. To elaborate, there are non stationary, flickering, white lines that continue to show up on my screen. These lines resemble static that you would see on an older TV. 

The lines appeared directly after i had hooked my PS3 into the HDMI-IN port and turned on the playstation. While the display was turned to the PS3 input, there was no issue with the static. As soon as i returned to the laptops desktop display (after only 5 minutes) the flickering had started. 

I unplugged the the laptop from the wall and while on battery there was no change. I unplugged the battery and used the wall charger to power the laptop and there was no change. I unplugged the battery and let the computer sit over night, plugged it back in( AC charger) and no change.

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6 Replies
Alienware-Naomi
4 Ruthenium

RE: Screen Static

Hi!

Try connecting the laptop to an external monitor and check if the static/distortion also shows on the other monitor.

Alienware-Naomi
Dell | Alienware Technical Support Alienware Arena
#IWork4Dell
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Fryzam
1 Copper

RE: Screen Static

While hooked up to an external display the static is not shown on the external monitor but is still visible on the laptop.

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Alienware-Naomi
4 Ruthenium

RE: M17x-R4, Screen Static

That means the problem is the LCD. Send me a PM with your Service Tag so I can review your case further.

Alienware-Naomi
Dell | Alienware Technical Support Alienware Arena
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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aburks03
1 Copper

RE: M17x-R4, Screen Static

Upon opening my Alienware this morning, I am experiencing the same issue.  I disconnected from peripherals, connected to an external monitor, rebooted several times, and tried with and without power supply, but the horizontal white flickering lines are still there.


Please advise.

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Alienware-Naomi
4 Ruthenium

RE: M17x-R4, Screen Static

Upon opening my Alienware this morning, I am experiencing the same issue.  I disconnected from peripherals, connected to an external monitor, rebooted several times, and tried with and without power supply, but the horizontal white flickering lines are still there.

Hi! 

If the flickering doesn't show on the external monitor, it's also an issue with the LCD.

I've added you as a friend, accept the request then send me a personal message with your Service Tag and a brief description of the problem. 

Alienware-Naomi
Dell | Alienware Technical Support Alienware Arena
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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MG510
1 Copper

RE: M17x-R4, Screen Static

I have the same problem, would you mind helping me too?

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