Alienware General - Read Only

Last reply by 12-22-2012 Solved
Start a Discussion
2 Bronze
2 Bronze

M17xR4 Webcam Not Detected

Hi Everyone,

I have an R4 about 2 months old. I went to use the webcam recently and the webcam software advised the webcam was not detected. I hit FN+F9 and see the camera icon OSD go on and off. Even though it's on, it's still not detected. I went to the device manager and found there is no imaging device, so basically the camera is not in the system device listing. I rebooted several times insuring the FN+F9 was set to cam on but no success. Any help would be great.

M.Lopez

Solution (1)

Accepted Solutions

Hi, 

Since the Bios is also up to date, I would like to inform you that we would have to replace the webcam.
If the computer has an active warranty, I'd request you to private message the system service tag number. To private message, click on my user name and click start conversation. I’d be glad to assist you further.

 

View solution in original post

Community Accepted Solution
Replies (14)
5 Tungsten

Hello MLopez,

If the Webcam is not listed in Device Manager, it means that the webcam is not detected. I would suggest you to reseat the webcam module. Please perform the step if you are comfortable removing all the components. Refer to the following link for the Service Manual: 

<ADMIN NOTE: Broken link has been removed from this post by Dell>


Please ensure the following steps before removing the Camera Module:
   1. During installation or removal of any hardware, always ensure all data is backed up properly.
   2. Disconnect any telephone, network, or USB cables from the computer.
   3. Disconnect the computer and all attached devices from their electrical outlets.
   4. Remove the Battery
   5. Remove the Bottom Cover
   6. Remove the Keyboard Trim
   7. Remove the Keyboard
   8. Remove the Keyboard FPC
   9. Remove the LCD Assembly
  10. Remove the LCD Cover

Once all the components listed above are removed, disconnect the camera cable from the camera.

4807.camera1.jpg

Loosen the captive screw securing the camera to the LCD assembly.

7026.camera2.jpg


Remove the camera from the LCD assembly.

1373.camera3.jpg 

Once you have reseated the camera module , connect everything back, restart the computer and check the functionality.

I would also suggest updating the Bios to the latest version. Please refer to the following link for updating the latest Bios: http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/alienware-m17x-r4?driverId=2FR62&...

Please check the functionality and write back to us with results, I’d be glad to assist further.

I am not comfortable completely taking a 2 month old unit apart. I will request a service as there is an issue with the RAID (Cache drive) as well. Thank you.

Hi MLopez,

It is fine if you are not comfortable re-seating the camera module. There is another option that we can try. I would suggest updating the Bios. Please refer to the link mentioned below to update the Bios to the latest version.
http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/alienware-m17x-r4?driverId=2FR62&...

After flushing BIOS the system would restart. Please check the functionality one the computer restarts and write back to, I'd be glad to assist further. 

Thank you for the recommendation. Only problem is that my M17x R4 is already at Bios version A09 and i can't reflash a bios that is already up to date. Correct?

Hi, 

Since the Bios is also up to date, I would like to inform you that we would have to replace the webcam.
If the computer has an active warranty, I'd request you to private message the system service tag number. To private message, click on my user name and click start conversation. I’d be glad to assist you further.

 

Community Accepted Solution

I am havin the same issue with my webcam and the mic is not working. I have had the unit for less than a month and would like this issue resolved so I can enjoy the unit.

Hello,

There are few steps I would suggest which would help us in fixing the issue. 

-- Run the Dell PC Diagnostics for Webcam .
-- You may also refer the article on Troubleshooting Webcam Issues for more details. 

I would also request you to help me with the system model. Please write back, would be glad to assist further.  

Hello Alan

I have ran the diag and looked at the troubleshooting section and still nothing. In the control panel it does not show any imaging devices on the laptop.....its the MX17-R4

 

/r

TJ

Hi,

Thank you for replying. Since you have mentioned that the above mentioned steps did not work, I would suggest Updating BIOS to the latest version. 

**NOTE: Few things to ensure before updating the Bios is, the Ac Adapter should be plugged in and the battery should have minimum of 15% charge. No other external peripherals should be connected to the computer. Please ensure that the Bios update should not be interrupted else it would damage the motherboard. 

In case BIOS update doesn't work, try  reseating the webcam module. Please perform the step if you are comfortable removing all the components. Refer to the the Service Manual. <ADMIN NOTE: Broken link has been removed from this post by Dell> The steps are mentioned with pictures in my earlier post.

Please try the steps and write back to us, would be glad to assist further. 

Top Contributor
Latest Solutions