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3829
{MOVED}Alienware m14x r2 not going past login screen
My alienware m14x r2 will boot windows 8 up as far as the login screen but when I log in the screen flashes a few times with a battery indicator in the top left and then it goes back to the login screen. Any help would be appreciated
Thanks
Kev
Dell - Harish M
1.3K Posts
1
July 1st, 2013 23:00
Hi Kev,
Try booting in safe mode. Please refer to the link mentioned below which may help you fix the issue.
http://dell.to/14njTTC
http://dell.to/11aC1e9
kevmartin01
2 Posts
0
July 1st, 2013 03:00
No Haven't made any recent changes. Tried both of them already, the diagnostic test passed. Any other ideas?
Thanks
Dell - Harish M
1.3K Posts
0
July 1st, 2013 03:00
Hi Kev,
Did you make any recent changes to the computer?
Kindly Remove the Battery, the AC Adapter and any other devices connected to the system. Press and hold the power button continuously for 30 seconds to release the Flea Power and then try to switch on the system with the battery and adapter connected.
Run the Dell diagnostics to check for hard drive issues. Kindly find the steps below to perform the hardware diagnostics.
Turn the computer off >restart the computer.
At the Dell logo screen, start tapping the F12 key a few times until you see the ‘One Time Boot Menu’ appear.
At the one time boot menu, press the down arrow key to highlight ‘Diagnostic’, and then press Enter to begin the PSA diagnostics. If the test fails, please make a note of any error codes listed. You can also refer to the link below.
http://dell.to/OUGnqT