kevmartin01
2 Bronze

{MOVED}Alienware m14x r2 not going past login screen

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My alienware m14x r2 will boot windows 8 up as far as the login screen but when I log in the screen flashes a few times with a battery indicator in the top left and then it goes back to the login screen. Any help would be appreciated

Thanks

Kev

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Dell - Harish M
4 Beryllium

Re: Alienware m14x r2 not going past login screen

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Hi Kev,

Try booting in safe mode. Please refer to the link mentioned below which may help you fix the issue.

http://dell.to/14njTTC

http://dell.to/11aC1e9

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3 Replies
Dell - Harish M
4 Beryllium

Re: Alienware m14x r2 not going past login screen

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Hi Kev,

Did you make any recent changes to the computer?

Kindly Remove the Battery, the AC Adapter and any other devices connected to the system. Press and hold the power button continuously for 30 seconds to release the Flea Power and then try to switch on the system with the battery and adapter connected.

Run the Dell diagnostics to check for hard drive issues. Kindly find the steps below to perform the hardware diagnostics.

Turn the computer off >restart the computer.

At the Dell logo screen, start tapping the F12 key a few times until you see the ‘One Time Boot Menu’ appear.

At the one time boot menu, press the down arrow key to highlight ‘Diagnostic’, and then press Enter to begin the PSA diagnostics. If the test fails, please make a note of any error codes listed. You can also refer to the link below.

http://dell.to/OUGnqT

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kevmartin01
2 Bronze

Re: Alienware m14x r2 not going past login screen

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No Haven't made any recent changes. Tried both of them already, the diagnostic test passed. Any other ideas?

Thanks

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Dell - Harish M
4 Beryllium

Re: Alienware m14x r2 not going past login screen

Jump to solution

Hi Kev,

Try booting in safe mode. Please refer to the link mentioned below which may help you fix the issue.

http://dell.to/14njTTC

http://dell.to/11aC1e9

View solution in original post