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Godnaut
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MX17 r3 Driver Issues

Hello, i recently did a clean install of windows and have reinstalled the required drivers from the dell support website. However i am unable to find the correct drivers for the PCI device, and my USB controller. There is also an unknown device. The two right usb ports on my notebook seem to work fine but the two on the left dont work.

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8 Replies

Re: MX17 r3 Driver Issues

Hi

I suspect the chipset driver is not installed.

Please check if you have installed the drivers in the order given in the link below:

http://dell.to/X1IKGu

Also find the link below for the drivers for your system model:

http://dell.to/11iiEVx

Revert for further queries.

Thanks and Regards,
DELL-Sujatha K
Dell Social Media and Community Professional
#iwork4Dell
Order Status
Download Drivers

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Godnaut
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Re: MX17 r3 Driver Issues

Thanks

The chipset driver driver is installed and up to date (i checked with both the dell and intel software). I have installed all the drivers recommended by the dell software, and i installed the drivers in that order. However the two left usb ports are still not working, and the device manager is still not picking up drivers for the usb controller or the PCI device

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Re: MX17 r3 Driver Issues

Hi Godnaut,

Thank you for trying the suggested steps.  I would like to know if these drives were working before Operating system reinstallation.

Please update BIOs and chipset driver once again from the link given below:

BIOS: http://dell.to/16e8J50

Note: While flashing BIOS connect the Ac adapter and make sure the battery has minimum 15% charge as this needs uninterrupted power supply. Do not use the system till it restarts and comes up to the desktop.

Chipset: http://dell.to/1cfKUMS  

Restart the system and check. Also run complete Windows update.  also provide the screen shot of the Device Manager.

Revert for further queries.

Thanks and Regards,
DELL-Sujatha K
Dell Social Media and Community Professional
#iwork4Dell
Order Status
Download Drivers

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Godnaut
1 Nickel

Re: MX17 r3 Driver Issues

I have updated the bios and updated the chip-set again and i have run a complete windows update (except for language packs) however that hasnt fixed the issue.

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Moderator
Moderator

Re: MX17 r3 Driver Issues

Godnaut,

Open the Device Manager- Universal Serial Bus controllers. Do a screenshot so we can see what is listed.

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Godnaut
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Re: MX17 r3 Driver Issues

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Re: MX17 r3 Driver Issues

Hi Godnaut,

Updating the chipset driver should have resolved the issue. Since the issue is persisting, I suggest you to clean install the Operating system once again and install the drivers in the correct order mentioned earlier.

Thanks and Regards,
DELL-Sujatha K
Dell Social Media and Community Professional
#iwork4Dell
Order Status
Download Drivers

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AlienJohn
1 Copper

RE: MX17 r3 Driver Issues

Hi I had the same problem with your computer. I recently bought 2nd Hand computer Mx17 R3 knowing the USB 3.0 Hub Controller is not working as per owner when he install the driver he had issue having blue screen. I do the same thing have clean installed windows. I prefer to used the original Operating System Windows 7 Home Premium x64 because i had tried also to installed Windows 7 Ultimate x64 and i had problem installing some drivers such as Video Graphic Card Nvidia Geforce Gtx460m., Okay Let's Go back to your issue i had the drivers you are needed., Just email me here johnhenrycsantos@gmail.com

Maybe you had also Same  Issue with the ffg.:

Check on your Device manager

Issue Device Manager                              Status                                                 Solution

SM Bus Controller-?          --------------    Solved                         Download Latest Inf Chipset Check your Chipset Type    e.g. (Alienware Mx17 R3 - Intel chipset  HM67)        

Network Controller-?         --------------    Solved                         Update Driver from Device manager e.g.(Intel mini 1501) download the Driver from Dell Support Use your Service Tag code so you will had the right drivers for your Unit. 

Unknown PCI Bus Controller-? -------    Not Yet Solved On Progress


Pls. Tell me if my Post is Helpful.

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