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Community Manager
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Microsoft Zune conflict with AlienFX
Problem: AlienFX will toggle (turn on or off) and LEDs will turn off when starting the Microsoft Zune software
Current Workaround: Open Microsoft Zune as administrator and the AlienFX/LEDs issue will not occur. We are investigating a permanent fix
Dell customer care/service. If already out of warranty, click here. Find your Service Tag
DELL-Chris M
#IWork4Dell
LANCORP_88b25e
224 Posts
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June 8th, 2010 05:00
Just FYI, that worked a couple of times, but now, even when I run Zune "as administrator", the AlienFX still shuts down.
Any other ideas?
Rich Dewees
159 Posts
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June 8th, 2010 09:00
jaximflash
28 Posts
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October 11th, 2010 22:00
Any update on this issue?
flotown
190 Posts
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October 11th, 2010 23:00
When I first used my Ipod / Zune devices and and software on my Aurora ALX the FX would shut off. I checked " enable 3rd party " on the CC icon and restarted the computer. Never had the problem since , never used " admin" option on other software. Zune released an update today , I have not looked @ what it fixes.
AURORA ALX I-920 no overclock
2 HD 5870 CFX no overclock
6 GB DDR3 1600
WIN 7 PRO
A09 Bios
ATI 10.9
MS Security Esentials
2 750 GB RAID 0
1 500 GB MEDIA
1 250 GB GAMES
32 GB SSD
jaximflash
28 Posts
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October 15th, 2010 09:00
By the way, following the initial suggestion, if I open Zune as an admin, this does not happen.
So my question is if Dell/Alienware has issued a fix?
jaximflash
28 Posts
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October 15th, 2010 09:00
I have checked off the "Enable 3rd Party AlienFX Access" and this problem persists. Anyone have any other ideas?
Spiral1018
6 Posts
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October 28th, 2010 15:00
I have been having the same problem. Everytime I start up my Zune software ACC toogles all my LEDS. Even if I open as admin. I've toggled the 3rd party setting and still no go. Hopefully a fix to this is coming soon. It's not really a big deal but it is an annoyance.
Texit
8 Posts
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November 1st, 2010 15:00
I am also having this issue. When I open/close the Zune software my AlienFX will either turn on or turn off. This occurs when opening the Zune software as an admin, I also have 3rd party access enabled. Not a huge deal, but is annoying.
DELL-Chris M
Community Manager
Community Manager
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54.2K Posts
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November 1st, 2010 16:00
Please list your PC model and Command Center version -
Rich Dewees Area-51, 2.5.52.0
flotown Aurora, 2.5.52.0
Lancorp
jaximflash
Spiral1018
Texit Aurora, 2.5.52.0
Rich Dewees
159 Posts
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November 1st, 2010 17:00
Texit
8 Posts
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November 3rd, 2010 08:00
Alienware Aurora (i7 920, Radeon 5970, 6gb)
2.5.52.0
flotown
190 Posts
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November 3rd, 2010 12:00
AURORA ALX , BIOS A09 I7 920 no overclock. 2 X HD 5870 CFX 10.10 no overclock. A/W CC 2.5. 52.0 A08 . PLDS DH 24AAS . 6GB DDR3 1600. 2 X 750 GB RAID 0 500 GB , 250 AND 32 GB drives. 16 gb ready boost. All programs and hardware updated to latest versions and drivers. My zune software is set to turn on when device is connected, AW FX is set to enable 3rd party. If I turn off the device feature in Zune which allows the software to open the light will turn off. If I run CCLEANER registry cleaner and open zune the lights will turn off the first time. I don't use ADMIN to open any programs.
Spiral1018
6 Posts
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November 3rd, 2010 15:00
Aurora ALX, NIOS A08, i7 920, 2 X HD 5870 CFX, AW CC 2.5.51.0, 6GB DDR3, 2 500GB RAID 0, 1.5 TB HDD
flotown
190 Posts
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November 3rd, 2010 17:00
this to me is such a minor issue that even if dell doesn't fix it ----------oh well
Spiral1018
6 Posts
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November 4th, 2010 04:00
minor issue or not, for the price we all paid for our alienware, dell should fix it.