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My new Aurora R4 completely shuts down or freezes while playing games for 1-2 min
I just received my new Alienware tower. After all the setup and boot up was done I loaded up Battlefield 3. It loaded up fine but between 1-4 min of game play the whole computer shuts down. A few times I get a sound hiccup and then black screen and or freeze then crash. I have cone threw some of the trouble shooting option that the Battlefield 3 game has and nothing has worked. I have tried a few other games that are graphics intensive and they also have the same problem. I can stream movies and brows online just fine.
My system specs are:
Alienware Aurora x79
Dual: BD Combo, DVD+RW
Dual 2GB GDDR5 AMD Radeon HD 7870
Sharp 42" LCD 1080P
Windows 7
1TB RAID 0 (2x 500 GB STA 6GB/s) Solid State Hybrid
16 GB quad Channel DDR3 at 1600MHz
Intel Core i7-3820 (Quad Core 10 Cache) Overclocked up to 4.1GHz
For the few min that the games play the look great :)
morblore
2.4K Posts
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October 28th, 2012 14:00
Most of the time when the computer just shuts off it's a power issue. Not enough power for the draw on the PSU or sometimes it's not wired right and is pulling too much on a single rail. It could also be a bad PSU.
What size PSU did you use? Have you tried it without overclocking?
SkrimmyFly
2 Posts
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November 2nd, 2012 18:00
I tried turning off the overclocking and it helped I was able to play for a couple of hours, but it still crashes. I tried to use the blue ray player and the same thing happens about 10 - 30 min of play. I am not sure what size PSU I have. I bought a heavy duty extension cord and ran a connection to a different plug and I think it helped.
DieselSS
7 Posts
0
November 3rd, 2012 00:00
It could easily be a driver issue. What driver version are you running?
morblore
2.4K Posts
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November 3rd, 2012 01:00
Hello SkrimmyFly
"It loaded up fine but between 1-4 min of game play the whole computer shuts down. "
This is the key here.
If it just shuts off and turning off the overclock helps it run longer but it still shuts off then that is really pointing to a power issue. If it was just crashing without it powering down then I'd say try another driver. I think it's time to phone tech support.
I think you should call Dell since it's a new system and have them trouble shoot it. It may need parts and if so you would need to call them anyway.
Niranjan2
207 Posts
0
May 30th, 2013 09:00
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