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DKHunt313
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NVIDIA GeForce GTX 1070 Fails SupportAssist Checkup Stress Test

With the message "Cannot Run Transformation and Lighting Stress Test" and "The test cannot complete due to a possible driver problem."

I have a Alienware 17 R4 with an Intel(R) Core(TM) i7-7820HK CPU @ 2.90GHz just got it last month (late January 2017). Overclocking is turned off and I have just installed the latest driver (Support assist reports, 21.21.13.6968, 11-5-2016) from the Alienware support site, Video_Driver_CYG61_WN32_21.21.13.6968_A04.EXE.

I mostly got the machine for machine learning, the one game I play, Lord Of The Rings Online (LOTRO) plays using max settings 16fps with no issues.

Do I have a hardware problem or is there a problem in the latest driver that is not working with SupportAssist?

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3 Replies
Tesla1856
6 Thallium

RE: NVIDIA GeForce GTX 1070 Fails SupportAssist Checkup Stress Test

1. With the message "Cannot Run Transformation and Lighting Stress Test" and "The test cannot complete due to a possible driver problem."

 

2. I have a Alienware 17 R4 with an Intel(R) Core(TM) i7-7820HK CPU @ 2.90GHz just got it last month (late January 2017). Overclocking is turned off and I have just installed the latest driver (Support assist reports, 21.21.13.6968, 11-5-2016) from the Alienware support site, Video_Driver_CYG61_WN32_21.21.13.6968_A04.EXE.

 

3. the one game I play, Lord Of The Rings Online (LOTRO) plays using max settings 16fps

 

1. Do I have a hardware problem or is there a problem in the latest driver that is not working with SupportAssist?

1. I would not worry about SA errors. Will it run Heaven Benchmark?
 
2. What video card? I think you need Intel IGP video drivers as well as drivers for dedicated card.
 
3. 16fps seems low for LotRO (graphics are fairly basic ... like WoW ... IIRC). Is game set to use dedicated video card?
 


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DKHunt313
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RE: NVIDIA GeForce GTX 1070 Fails SupportAssist Checkup Stress Test

In response to Tesla1856:

Thank you for taking the time to look at this!

1. Here is my Heaven benchmark:

Unigine Heaven Benchmark 4.0

FPS:

76.9

Score:

1938

Min FPS:

27.1

Max FPS:

176.6

System

Platform:

Windows NT 6.2 (build 9200) 64bit

CPU model:

Intel(R) Core(TM) i7-7820HK CPU @ 2.90GHz (2903MHz) x4

GPU model:

NVIDIA GeForce GTX 1070 21.21.13.6968/Intel(R) HD Graphics 630 21.20.16.4541 (4095MB) x1

Settings

Render:

Direct3D11

Mode:

640x1080 8xAA fullscreen

Preset

Custom

Quality

Ultra

Multi-monitor

Surround

Tessellation:

Extreme

2. NVIDIA GeForce GTX 1070. At the same time I installed the latest NVIDA drivers from the support site, I also installed the latest Intel as well.

3. I miss-wrote the LOTRO FPS, it is 60+FPS with all settings maxed and using GTX 1070

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Tesla1856
6 Thallium

RE: NVIDIA GeForce GTX 1070 Fails SupportAssist Checkup Stress Test

Then I fail to see a problem. Users often post about various video tests in SupportAssist throwing errors. I would not worry. Maybe they will fix it one day.


Registered Microsoft Partner and Apple Developer
- Gaming when I'm not programming.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
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