Tesla1856
6 Gallium

Re: Need Help fixing unresponding Windows audio for ALienware 17 R4

Jump to solution

killerdk12345 wrote:

1. Passed ePSA test- no issues (problem still existing)

You should also be able to go to Second ePSA screen and test audio/speakers by themselves. Since hardware passes, must be software problem (Windows or drivers).


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
AAA737flyer
3 Cadmium

Re: Need Help fixing unresponding Windows audio for ALienware 17 R4

Jump to solution

A few other suggestions.

1) when reinstalling Nvidia drivers be sure to clean out registry and other Nvidia program remnants with a registry cleaner. I use IOLO System Mechanic but a free version of CCleaner may work as well.

https://www.google.com/search?q=registry+cleaner&ie=&oe=#spf=1

When reinstalling Nvidia drivers select Custom install, make sure all updates as well as current software loaded are checked marked, and select Clean install. Not checking currently update installed software will actually uninstall the driver not selected. (just check everything)

2) Using administrator privileges, at the command prompt type in sfc /scannow.

https://www.lifewire.com/how-to-use-sfc-scannow-to-repair-windows-system-files-2626161

3) In control panel select sounds. On the pop-up, select the Tab "Sounds." What sound scheme is selected? Make sure at least the Windows Default Scheme is selected. Then under the Tab Communications, select "Do Nothing"

4) in device manager under sounds, right click Realtek, uninstall, and then restart computer. Windows will reinstall Realtek.

5) I thought you might have had SoundBlaster installed on your system but I don't see it listed. Did your system com with SoundBlaster originally?

6) I noticed six Action Center Notifications in lower right corner. Do any of those direct you to perform some kind of maintenance?

7) access Administrator Tools and select Event Viewer. Scroll down to Realtek and see if any events are present and suggest specific issues.

killerdk12345
1 Nickel

Re: Need Help fixing unresponding Windows audio for ALienware 17 R4

Jump to solution

Did the full test, the 4 hr one- no issues and sound does come out when I tested the speakers in TEST MODE that is.

Still no sound from speakers in tab, nor when I play videos.

Now when I play videos, videos keep on pausing as if I'm holding the space bar throughout the video

x.x

killerdk12345
1 Nickel

Re: Need Help fixing unresponding Windows audio for ALienware 17 R4

Jump to solution

Just to make sure, uninstalling Nvidia driver is by going to device manager > display adapters > uninstall GTX 1070? (I feel I am doing it wrong?).

Highlighted
killerdk12345
1 Nickel

Re: Need Help fixing unresponding Windows audio for ALienware 17 R4

Jump to solution

No devices appearing once again

K. I answer the suggestions! ^-^

1) when reinstalling Nvidia drivers be sure to clean out registry and other Nvidia program remnants with a registry cleaner. I use IOLO System Mechanic but a free version of CCleaner may work as well.

https://www.google.com/search?q=registry+cleaner&ie=&oe=#spf=1

When reinstalling Nvidia drivers select Custom install, make sure all updates as well as current software loaded are checked marked, and select Clean install. Not checking currently update installed software will actually uninstall the driver not selected. (just check everything)

 

1) ANSWER: If my earlier answer about the way I reinstall Nvidia drivers above is correct.. I've done this countless times to no avail x.x. I've also cleaned the registry repeatedly with CCleaner, cleared so leftovers from uninstallations but doesn't fix sound. Ye.

2) Using administrator privileges, at the command prompt type in sfc /scannow.

https://www.lifewire.com/how-to-use-sfc-scannow-to-repair-windows-system-files-2626161

 

2) ANSWER: I have done this scan many times before coming to this forum as well with no errors x.x

Anyway here is the result :

Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.

3) In control panel select sounds. On the pop-up, select the Tab "Sounds." What sound scheme is selected? Make sure at least the Windows Default Scheme is selected. Then under the Tab Communications, select "Do Nothing"

3) ANSWER: Done. Before Tab communications was at 70% mute or something but changed to Do Nothing... Sound still broken.

Also I am constantly spammed with these error messages regardless I press yes or no

 

and...

Next suggestion !

4) in device manager under sounds, right click Realtek, uninstall, and then restart computer. Windows will reinstall Realtek.

4)ANSWER: Did this multiple times to no avail as well.. thanks for the suggestion though?

this time result : no work

 

5) I thought you might have had SoundBlaster installed on your system but I don't see it listed. Did your system com with SoundBlaster originally?

5) ANSWER: SoundBlaster? Virus? (Joking). Never heard of that before, probably was never on my system in the first place  

 

6) I noticed six Action Center Notifications in lower right corner. Do any of those direct you to perform some kind of maintenance?

6) ANSWER: Most are just my emails... only one has relevance... tells me to restart constantly after I keep on reinstalling the sound and Nividia drivers  

 

7) access Administrator Tools and select Event Viewer. Scroll down to Realtek and see if any events are present and suggest specific issues.

7)ANSWER: Can't find in Event Viewer? (Realtek)... (Sorry, I'm fresh meat to windows - ported directly from Macintosh (apple) so I'm quite clueless what your directions are sometimes... ie about the reinstalling driver thingy.  

Anyway.. I'm extremely grateful for your help despite how I may express myself.

Believe me you guys are much better than those Dell support staff, refusing to help because I don't live in America or Canada as I brought my laptop while on holiday.

I believe I still have warrantee of some sort....

AH. Here it is:

ServiceStart date (GMT time zone)End date (GMT time zone)
Onsite Service After Remote Diagnosis (Consumer Customer)/ Next Business Day Onsite After Remote Diagnosis (Commercial Customer)November 14, 2016February 13, 2018
AAA737flyer
3 Cadmium

Re: Need Help fixing unresponding Windows audio for ALienware 17 R4

Jump to solution

Uninstalling Nvidia Drivers:

Do not install video drivers from Windows or Dell site for that matter. Dell site is often several versions behind. Download Nvidia Drivers from Nvidia's GeForce Experience web site. The link below provides all this info and explains how to uninstall Nvidia Drivers.

Before reinstalling run the CCleaner.

https://www.reddit.com/r/nvidia/comments/3fdcqw/upgrading_to_windows_10_read_me_first/

AAA737flyer
3 Cadmium

Re: Need Help fixing unresponding Windows audio for ALienware 17 R4

Jump to solution
AAA737flyer
3 Cadmium

Re: Need Help fixing unresponding Windows audio for ALienware 17 R4

Jump to solution

Also in Services, check to see if "Remote Procedure Call" is Auto and Started.

Tesla1856
6 Gallium

Re: Need Help fixing unresponding Windows audio for ALienware 17 R4

Jump to solution

killerdk12345 wrote:

1. Did the full test, the 4 hr one- no issues and

2. sound does come out when I tested the speakers in TEST MODE that is.

3. Still no sound from speakers in tab, nor when I play videos.

4. Now when I play videos, videos keep on pausing as if I'm holding the space bar throughout the video

x.x

1. Good

2. Really Good. I think your hardware (motherboard and "sound card" circuit) might actually be 100% functional

3. Right. Yeah, I think your Windows or drivers are corrupt. It doesn't happen often, but sometimes you just have to Nuke-and-Pave the system to get it working again. This mostly only happens on specialized devices, laptops, or machines with "tricked out" hardware config devices. Again, NOT COMMON but I have seen it before.

After you clean-install Windows and do the initial Windows "First Time Setup" BE VERY CAREFUL and selective about what drivers you install and in what order. Try to get chipset drivers on there first. Try to install a proper current driver for each device only once and keep going forward. It might take more than one attempt unless you take Image Backups along the way ... helps save time if you "fall into a hole" and have to backup a bit.

 

4. Weird. I guess it's looking for audio device so it can give you some sound with your video.

Edited


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
killerdk12345
1 Nickel

Re: Need Help fixing unresponding Windows audio for ALienware 17 R4

Jump to solution

I don't know if this helps but I don't have Multimedia Class Scheduler in services