rabah1991
6 Indium

Re: New Alienware 15 R3 OVERHEAT ??

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Sorry for disturbing you again. I just wonder if it's normal for the CPU to reach 90-95 degree without undervolting when i do a GPU stress test ??

I did a GPU stress test using Intel(R) Extreme Tuning Utility. And when i used undervolt, it reaches 84-91 degrees?? I just want to make sure i am in the safe zone since sometime i can play heavy games like BF1 or dishonoered 2 for hours.

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Re: New Alienware 15 R3 OVERHEAT ??

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Hallo. don't worry. ask as many Questions as you want. even if i'm Busy, someone else will answer the Question. that's for sure.

so about your Question: yes 95 °C is to hot.

with the new CPUs it's like playing Silicon Lottery. some of the CPUs perform better, and some of them worse. it looks like you've lost a bit. so what you can do now is:

a) return the Laptop

b) leave it undervolted

c) try to Setup a more Aggressive Curve for the CPU Cooler. Download HWinfo64 first.

https://www.hwinfo.com/download.php 

google "HWinfo Laptop Fan How to".

d) as SystemErrorMessage mentioned, replace the Thermal Paste. you will need to disassemble your Laptop. watch a YouTube Video for your Model so you know what it looks like.

and the last Option is to get an External Cooler (Laptop Cool Pad). my personal Opinion is however, they are a Waste of Time and Money. i've had 3 different ones and tried to Cool my MSI Apache and Asus N76 Laptops and it didn't work.

rabah1991
6 Indium

Re: New Alienware 15 R3 OVERHEAT ??

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Can't i send it to dell back to repaste ?? I don't have enough courage to disassemble the laptop as i heard it's very hard and may cause some damage if i am not careful.

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Re: New Alienware 15 R3 OVERHEAT ??

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in that Case Call Dell Support and tell them that your Laptops CPU is Overheating. Tech Support should be able to fix it.

Dgwolf
1 Nickel

Re: New Alienware 15 R3 OVERHEAT ??

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will undervolting the cpu void the warranty?

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Moderator
Moderator

Re: New Alienware 15 R3 OVERHEAT ??

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Send me a private message with the service tag so I can check.


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Re: New Alienware 15 R3 OVERHEAT ??

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Hallo Dgwolf.

no. not really. but be careful with the Voltage Settings.

Iamisraeli
1 Nickel

Re: New Alienware 15 R3 OVERHEAT ??

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don't think too much...

just call DELL ASAP.

motherboard / heatsink or both should be replaced, this is too hot.

100C is the max operation temperature with over clocking and everything.

your computer got no overclocking it suppose to run without overclocking around 80c at max load.

try to lift a bit the backside of your computer while you using with some customisation.

try to keep it with under voltage until you got your replacement one.

I had exactly the same problem, they replaced the whole motherboard today but it still warm but now less it could reach to 103C earlier.

now getting to 94C maximum with 7820hk, they said they try to replace the heatsink also lets see if it helps...

however I am stuck with this computer for now too.

Iamisraeli
1 Nickel

Re: New Alienware 15 R3 OVERHEAT ??

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just wanted to update you guys:

replacement heat-sink did not help at all, now it even worst.

my CPU reaches to 96C, some areas around the keyboard so warm while gaming that I can't even place my hand there as it feels not comfortable and too hot.

WELL, 3000USD machine.

this is the future from DELL two in one.

not just a gaming computer but also a cooking plate

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