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Dornisaurio
6 Indium

New Alienware x51 does 5 beeps and don't even start.

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I've just got the computer today, I take it out of the box, plug it to the screen, keyboard, mouse and AC, tried to turn it on and it does nothing but five beeps, again and again, I tried contacting the Tech support, but besides hanging up the phone or telling me that they'll send me with the proper person, I haven't even got the chance to explain them the problem. This is really worrying me, first time turning it on and I've already got a problem. What should I do? 

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8 Krypton

Re: New Alienware x51 does 5 beeps and don't even start.

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My second x51 is now working. Here is the solution that worked for me:

I read http://en.community.dell.com/owners-club/alienware/f/3746/p/19478449/20239699.aspx#20239699 and following steps suggested by dishwasherwong:

  1. Hold down power button for 30 seconds (I did this starting from powered on, beeping; and then repeated it starting from a powered off state)
  2. Remove video card and bracket
  3. Unplug CMOS battery for two minutes
  4. Hook everything back up
  5. Press F2 to go into BIOS setup
  6. Change Boot Mode from Legacy to UEFI
  7. F10 to save and exit

That's it!

Kudos to dishwasherwong!!!

41 Replies
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Re: New Alienware x51 does 5 beeps and don't even start.

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Dornisaurio,

My apologies. You should not have to deal with this out of the box. 5 beeps is a Real Time Clock failure. Use these contacts -

Email = AWCC-Resolution_experts@Dell.com

Phone = 800-254-3692 option 4, option 2



Social Media Support
#IWork4Dell
Technical Support (Desktops, Monitors, Laptops)
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8 Krypton

Re: New Alienware x51 does 5 beeps and don't even start.

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Same here, Five beeps out of the box on novembre 14th; Very frustrating hours on the phone with tech. support on the 15th; Tech support got to my home today nov. 20th to change the graphics card; still nothing works... Tech. support has to come back later this week to change the MotherBoard, and see if that works?... I can only hope, and wait for now... but I feel very bad about this.

I hope they fix it for you too Dornisaurio!

...

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Dornisaurio
6 Indium

Re: New Alienware x51 does 5 beeps and don't even start.

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I still trying to contact the tech, support, the last one I called ( 800-254-3692 option 4, option 2) told me to ask for my money back or a new one, is to bad that the tech support is to impatient and bad.

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8 Krypton

Re: New Alienware x51 does 5 beeps and don't even start.

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Totally Unacceptable! Can we even hope to get our money back, or at least, some kind of compenstion for the wait and frustrations...?

If swapping the motherboard works, I wish I never have to call Dell tech support again. Tech. at home told me it could also be the power supply that is deffective, or other components that cause the five beeps failure. I beleive to many people are involved in the decision process, and nobody seems to know what's going on. I Try to keep in mind that the new motherboard is going to work. I hate complaining. We should be playing with our new computers now!

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Dornisaurio
6 Indium

Re: New Alienware x51 does 5 beeps and don't even start.

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I can't belive that I pay 5 USD for a coffee in starbucks and they attend me with a smile, I pay 1500 for a computer and they don't even let me explain the problem. I got another reply that just says "we'll contact you as soon as possible" I got it some hours ago, no contact yet and in some hours they'll stop working.

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8 Krypton

Re: New Alienware x51 does 5 beeps and don't even start.

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I got no feedback at all from Dell Since tuesday!

I'm getting more and more upset...

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Dornisaurio
6 Indium

Re: New Alienware x51 does 5 beeps and don't even start.

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after several calls they said that they're going to remplace it, because the problem is from the factory.

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Dornisaurio
6 Indium

Re: New Alienware x51 does 5 beeps and don't even start.

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They should improve their tech support, though. is very slow

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8 Krypton

Re: New Alienware x51 does 5 beeps and don't even start.

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Good for you Dornisaurio. At least you got a clear answer in the end. I'm still waiting...

Good luck with the replacement!

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