a.a.almubarak
6 Indium

New battery not charging nor working ??

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Hello,

I bought a new battery for my alienware R1 2015 laptop and replaced the old one myself because i'm an engineer and i have a lot of confidential information on it. But still getting battery permanent failure and not charging issue. Is there anyway to fix this issue ??

I got the device from amazon for that the local dell (IN SAUDI ARABIA) will not fix it without money and it will cost more than 200$ known that the battery is cheap and the installation will not take more than an hour. 

Best Regards.

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a.a.almubarak
6 Indium

RE: New battery not charging nor working ??

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replaced the battery for a new one and it's working fine now.

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9 Replies
Moderator
Moderator

RE: New battery not charging nor working ??

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Hi,

We have the Alienware 15R1 and the Alienware 17R1. Which one is the one you have?


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Alienware-Eimy
Dell | Alienware Technical Support
#IWork4Dell
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a.a.almubarak
6 Indium

RE: New battery not charging nor working ??

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The one i own is 15R1 and the battery i bought is 92Wh 14.8V TYPE 191YN 2F3W1.

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a.a.almubarak
6 Indium

RE: New battery not charging nor working ??

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2015 15.6 R1

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Moderator
Moderator

RE: New battery not charging nor working ??

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Try updating the Bios version to the latest here and also reset the CMOS battery.


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Alienware-Eimy
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
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a.a.almubarak
6 Indium

RE: New battery not charging nor working ??

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Already tried to update bios but it keep refusing to be updated since the battery is less than 10%. I did the CMOS battery reset after installing the new battery to reset any error stored in the MB memory.

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Moderator
Moderator

RE: New battery not charging nor working ??

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Check the service manual here and make sure the battery is properly installed.


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Alienware-Eimy
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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a.a.almubarak
6 Indium

RE: New battery not charging nor working ??

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Dear Alienware-Eimy,

I did everything from the beginning according to this manual.

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Moderator
Moderator

RE: New battery not charging nor working ??

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If everything is properly connected then there must be something wrong with the motherboard or the battery itself.


Alienware Arena

Alienware-Eimy
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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a.a.almubarak
6 Indium

RE: New battery not charging nor working ??

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replaced the battery for a new one and it's working fine now.

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