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Badal_P
1 Copper

Out if warranty alienware sold by retailer

I purchased alienware 14 from authorized dell retailer in Jaipur on 11/05/15

The owner told me that ot will take a few days time to update the warranty.

The system started facing problems from day one.Basically Freezing Problem.On diagnosis I came to notice that battery health was 50% which currently is 11% and system cant run without supply.

I started calling the owner as well as phone support about this issue.The phone support people says that only retailer can upgrade my warranty.

Service Tag: <Service tag removed per privacy policy>
Ship date: August 22, 2013
Country: India

Service Accidental Damage Service
Provider DELL
Start date November 24, 2013
End date November 24, 2014

Service NBD (Next Business Day on-site)
Provider DELL
Start date November 24, 2013
End date November 24, 2014

Service LS (no description available)
Provider DELL
Start date August 23, 2014
End date November 24, 2014

Service POW (Parts Only Warranty)
Provider DELL
Start date August 23, 2014
End date November 24, 2014
Owner till today is giving excuse that it will take a day or two to upgrade the system's warranty.
I think they sold me an old, defective out of warranty system and now are trying to run away with it.

 

What steps should I take? Can I take legal actions against them? I didnt bought an expensive alienware system to go through all this.
Regards
Badal Pareta
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3 Replies

RE: Out if warranty alienware sold by retailer

Hello, 

If you bought the system from a retail store, you can do a retail registration on the Dell site to have your information and warranty transferred over. You just have to fill out the form and submit it. It could take 3-4 business days to be updated in your account. Click here for the retail registration link. Make sure to select the proper country on the bottom right hand side of the page.


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Alienware-Rodrigo
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
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Badal_P
1 Copper

RE: Out if warranty alienware sold by retailer

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RE: Out if warranty alienware sold by retailer

For us to check this further, please send me a PM with your service tag. 


Alienware Arena

Alienware-Rodrigo
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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