Problem With Sound on Alienware M14x

Hi Gamer1405,

Request you to use the below link and update BIOS and audio drivers:

http://dell.to/13z21pk

Input system service tag, select the right operating system and then download BIOS and under audio drivers download “Creative Labs CT9570 Audio Driver”.

If the above steps don’t work you may try uninstall/reinstall the application.

Also let me know if the sound works normally.

Do reply with your answers.

Looks like the link is wrong sir.

Hello Gamer1405!

You can follow the steps on this article

Gamer1405,

Open the Device Manager- Sound and see if you have multiple listings. One is the Sound Blaster Recon3Di. Do you see anything else in there?

Hi Gamer1405,

I am following up to check if the issue is fixed. Apologies for my previous response you may use the below link to update audio drivers:

http://dell.to/1dZf1q0

the sound has randomly poped up and is working without any downloads

Hi Gamer1405,

It is good to know that the sound is working now. If you have any questions or issues with your computer in future you can either send me a message or start anew thread.

Thank you for all the help Kiran sir . Will surely get back to you if there is any problem

Is this fixed for you? because mine still randomly goes in and out and and doesn't detect any audio even plugged into speakers when it goes out and has had the icon completely disappear and come back after about 5 restarts and registry cleaner ran and defragging it comes back   but this is getting me very aggravated it usually happens if the battery goes dead while leaving the system on and open or falling asleep to netflix and the computer go into sleep mode anyone else have this problem??????  

Hi.  Thanks for asking and sorry for the late response. Now firstly My Problem is NOT resolved till now and I am still having a lot of issues with my sound blaster. Secondly i have my board exams till the 23rd of march so after that i will get back to solving this issue. My sound blaster problem is that i have to do multiple shut downs and restarts before the sound just randomly comes back online. This problem has been annoying me like anything (even though i am a person with a lot of patience) but still there is a limit to which someone can handle this issue. I truly understand your problem, and for the netflix part of yours just increase the screen timeout time. I will be active on this forum after the 23rd of march and resolve this issue for sure.

Hope you understood and this helped. 

Hi, i had the same problem with my alienware m18x r2. The problem was almost solved after reinstalling the windows 8,  8.1 and downgrade the bios for A3 and after this i update again to A12 bios and  installed the last recon3di driver.

One detail is that I stopped using the sleep button and until now I do not see the problem with ``No sound card detected``. But i was testing this problem and i saw that the laptop after restart need be cold or the problem appear again.

Hope this is helpful. Same issue here. Boots fine and audio works. But if I close the lid for standby there's no sound when I open the lid to use laptop (i7 3740, 16GB RAM, SSD M14x r2) shows no sound device installed. I tried installing the links listed in the thread all fail with a similar no device detected type error.

Eg.

[09/11/14 14:56:29] Update Package Execution Started
[09/11/14 14:56:29] Original command line: "C:\Users\hydn\AppData\Local\Microsoft\Windows\INetCache\IE\Y0Z8VU1P\Audio_Driver_4T7P8_WN_1.00.19_A00.EXE"
[09/11/14 14:56:29] DUP Framework EXE Version: 3.0.94.1
[09/11/14 14:56:29] DUP Release: 4T7P8X01-00
[09/11/14 14:56:29] Intializing framework...
[09/11/14 14:56:29] Server Infastructure Detected...Proceeding with PM Module...
[09/11/14 14:56:29] Querying if HAPI is Installated...
[09/11/14 14:56:29] HAPI is not present in the System, Preparing to Install HAPI...
[09/11/14 14:56:29] Creating Temp Directory to Extract HAPI.
[09/11/14 14:56:29] Temp Directory for HAPI Extraction created Successfully at :C:\WINDOWS\temp\{4D8BE09F-E7DE-482D-BE08-B9CE83F85C0D}
[09/11/14 14:56:29] Extracting HAPI from Resource at:C:\WINDOWS\temp\{4D8BE09F-E7DE-482D-BE08-B9CE83F85C0D}
[09/11/14 14:56:29] HAPI Extracted Successfully from Resource at:C:\WINDOWS\temp\{4D8BE09F-E7DE-482D-BE08-B9CE83F85C0D}
[09/11/14 14:56:29] Preparing path to Unzip HAPI Installer from HAPI.zip
[09/11/14 14:56:29] HAPI Installer Successfully Unzipped to HAPI folder, from HAPI.zip at:C:\WINDOWS\temp\{4D8BE09F-E7DE-482D-BE08-B9CE83F85C0D}
[09/11/14 14:56:29] Before Installing HAPI, Checking if HAPI Installation is in Progress Via Other Instance
[09/11/14 14:56:29] No Concurrent Instance of HAPI Installation is in progress OR  HAPI is getting installed for the First time.
[09/11/14 14:56:29] Preparing to Install HAPI
[09/11/14 14:56:35] weInstallHAPI=true & HAPI Installated SuccessFully.
[09/11/14 14:56:35] Querying Personality Module for data via ..GetPersonalityInfo()
[09/11/14 14:56:35] Entered GetPersonalityInfo,Waiting for results...from PMDataCollector.lib->getPMInfo()
[09/11/14 14:56:35] Failed to obtain Personality Information
[09/11/14 14:56:35] ...WARNING...Personality Module lib FAILED to return Values via ..GetPersonalityInfo().
[09/11/14 14:56:35] logo.png
[09/11/14 14:56:42] User Command: attended
[09/11/14 14:56:42] DUP Capabilities Value: 6291455 (0x5FFFFF)
[09/11/14 14:56:42] DUP Vendor Software Version: 1.00.19
[09/11/14 14:56:42] Local System/Model Compatible with this Package? Yes
[09/11/14 14:56:42] Local System OS Version: 6.2.0.0
[09/11/14 14:56:42] OS Compatible with this Package? Unknown
[09/11/14 14:56:42] Local System OS Language: Unknown
[09/11/14 14:56:42] Language Compatible with this Package? Unknown
[09/11/14 14:56:47] Identified Behavior : attended
[09/11/14 14:56:47] Temporary payload log file name: C:\ProgramData\dell\drivers\Audio_Driver_4T7P8_WN_1.00.19_A00\DUP3C19.tmp
[09/11/14 14:56:47] Translated Command Line : SETUP.EXE /s /v"/qn DRIVER_ONLY=TRUE  LOGFILE=\"C:\ProgramData\dell\drivers\Audio_Driver_4T7P8_WN_1.00.19_A00\DUP3C19.tmp\""
[09/11/14 14:56:47] Path : C:\ProgramData\dell\drivers\Audio_Driver_4T7P8_WN_1.00.19_A00
[09/11/14 14:56:47] Identified Behavior : attended
[09/11/14 14:56:51] Append Vendor Software Log: C:\ProgramData\dell\drivers\Audio_Driver_4T7P8_WN_1.00.19_A00\DUP3C19.tmp
[09/11/14 14:56:51] 
--- Start of Vendor Software Log ---

[09/11/14 14:56:51] ASCII payload log file detected.
[09/11/14 14:56:51] Date and time executed : 9/11/2014  14:56:49
Date and time ended : 9/11/2014 14:56:50
Command line with which vendor package was invoked :
 LOGFILE=C:\ProgramData\dell\drivers\Audio_Driver_4T7P8_WN_1.00.19_A00\DUP3C19.tmp
 DRIVER_ONLY=TRUE
Inventory version prior to update : 
Update version carried by package : 1.00.19
Exit code = 1603
Setup is unable to detect a supported product on your system.

Please note: I've already tried rebooting to working audio device > use device manage to uninstall and then tried to install drivers again. No luck either. Which is strange.

I believe its returning from standby so fast that maybe the audio device didn't wake in time and thus is missing on return from standby?

Anyway hope to see this patched soon. I was going to downgrade to Win 7 but a reply above says the problem it still there too.

Have you tried to flash the BIOS to the latest version? 

Switched to Arch Linux instead. Besides this issue Win 8 itself just has too many set backs which make using the laptop tedious. Works like a dream now though! Using UEFI with Arch it boots in <5 seconds after entering system boot password. All drivers work including, sound, the 650M gpu and the alienfx work as well vis opensource app. Also getting longer batter life and just being error free is refreshing.

Alienware is really wonderful hardware! Thanks for following up.